Renewal Analyst

Job Description

Vectra is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.

The Vectra AI Platform delivers integrated signal across public cloud, SaaS, identity, and data center networks in a single platform. Powered by patented Attack Signal Intelligence, it empowers security teams to rapidly prioritize, investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND, organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information, visit www.vectra.ai.

Job Title: Renewals Analyst

Position Overview

We are looking for a proactive and detail-oriented Renewals Analyst to manage customer contract renewals, support retention, and contribute to revenue growth. This role will focus on executing renewals, engaging directly with customers, and collaborating with internal teams to ensure a seamless renewal experience.

Key Responsibilities

- Manage Renewals: Execute the end-to-end contract renewal process for assigned accounts, ensuring accuracy, timeliness, and a positive customer experience.
- Customer Engagement: Communicate directly with customers to confirm renewal details, reinforce product value, and address any questions or objections.
- Retention & Upsell Support: Identify potential expansion or upsell opportunities and collaborate with Account Managers or Customer Success teams to drive additional revenue.
- Contract Administration: Prepare, review, and finalize renewal contracts in compliance with company policies.
- Forecasting & Reporting: Maintain accurate renewal data in CRM (e.g., Salesforce), track KPIs (renewal rates, churn, expansion), and provide regular updates to the team lead.
- Collaboration: Work closely with Sales, Customer Success, Finance, and Legal to resolve escalations and streamline contract execution.
- Process Improvement: Contribute feedback and ideas to improve renewal strategies, tools, and workflows for greater efficiency and customer satisfaction.

Qualifications

- Bachelor's degree in business, Sales, or a related field (or equivalent experience).
- 24 years of experience in renewals, account management, customer success, or inside sales (SaaS/software preferred).
- Strong organizational skills and attention to detail, with the ability to handle multiple priorities.
- Excellent communication and negotiation skills with a customer-first mindset.
- Comfortable working with CRM systems (e.g., Salesforce) and analyzing data for decision-making.
- Proactive, eager learner able to thrive in a fast-paced environment.
- Fluency in English (additional language skills a plus).

Preferred Skills

- Experience in SaaS/subscription-based business models.
- Familiarity with contract terms and basic commercial/legal aspects of renewals.
- Collaborative and adaptable team player.

Vectra provides a comprehensive total rewards package that supports the financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive plan eligibility, and participation in the employee equity plan (stock options). Specific benefits offered varies by location, but commonly include health care insurance, income protection / life insurance, access to retirement savings plans, behavioral & emotional wellness services, generous time away from work, and a comprehensive employee recognition program.

Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.