Team Lead

3 weeks ago


Noida Uttar Pradesh, India Qween Network Full time

Key Responsibilities - Managing a team of 15-20 inbound Client Service Executives and 1 Client Service Coach- Ensuring total customer satisfaction on every interaction handled by the team and curb escalations Managing key performance indicators for the team like average handling time adherence client experience metrics sales quality digital migration etc - Ensuring process efficiency by achieving nil defects and quality targets for the team Motivating and developing team members to meet exceed unit targets on service sales and client experience parameters - Managing the development of team members- Interviewing client service executives and effectively onboarding them- Managing administrative and system activities for the teamRole Proficiencies - Graduate or Post graduate from a recognized institution- 5-8 years of relevant experience- Location - Noida Uttar Pradesh ref updazz com


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