Escalation Specialist, Arabic, Global Security Operations Centre
3 weeks ago
DESCRIPTIONThe mission of Amazon Global Security Operations GSO is to mitigate security and operational risks to our associates physical assets and brand GSO s Critical Incident Operations CIOPS supports Amazon Worldwide Stores by providing 24 7 services including alarm monitoring and response incident triage and crisis management Amazon is hiring an Escalation Specialist at Amazon s India CIOPS Office The Escalation Specialist will work directly with customers law enforcement delivery associates and operations to navigate and triage security and operational risks while providing critical incident and workplace violence triage coordination and facilitation Key job responsibilities Provide support to delivery associates on-road and customers receiving shipments or services from Amazon by researching and troubleshooting with internal tools Triage and prioritize incoming incidents and collaborate with crisis management leadership Transfer lower severity calls which can be a significant percentage of total call volume to appropriate partner including Customer Service and Shipping Delivery Services Manage phone communications and facilitate the flow of information between various internal and external customers Delivery Associates Delivery Service Providers Operations Managers Customer Service Associates Amazon Customers Write clear and concise reports in a timely manner which in turn will be escalated to senior leadership and stakeholders A day in the life The successful candidate will exemplify Amazon s goal to be Earth s most customer-centric company and have a proven track record of legendary customer service good judgment and be gifted at learning new technology Demonstrating ownership customer obsession and concise oral and writing skills are crucial requirements for this role Shift work will be required potentially to include nights weekends and Public Holidays Must be willing to support any schedule during our DAY NIGHT or MIXED hours shifts We are open 17 hours a day and 7 days a weekBASIC QUALIFICATIONS- High school or equivalent diploma - Knowledge of Microsoft Office products and applications including Word PowerPoint Excel Outlook InfoPath SharePoint etc - Work a flexible schedule shift work area including weekends nights and or holidays - Experience in an IT operations call command center work environmentPREFERRED QUALIFICATIONS- Experience in resolving conflicts providing crisis management triage and setting appropriate expectations with customers - Experience multitasking including answering multiple phone lines prioritize e-mail instant message and ticket related communication and communicate clearly within a command center environment
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Bengaluru, Karnataka, India Amazon Full timeDESCRIPTIONThe mission of Amazon Global Security Operations GSO is to mitigate security and operational risks to our associates physical assets and brand Global Security Operations Centre GSOC supports Amazon Worldwide Stores by providing 24 7 services including alarm monitoring and response incident triage and crisis management Key job...
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Escalation Specialist
3 weeks ago
Bengaluru, Karnataka, India Amazon Full timeDESCRIPTIONThe mission of Amazon Global Security Operations GSO is to mitigate security and operational risks to our associates physical assets and brand Global Security Operations Centre GSOC supports Amazon Worldwide Stores by providing 24 7 services including alarm monitoring and response incident triage and crisis management Amazon is hiring an...
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Escalation Specialist
3 weeks ago
Bengaluru, Karnataka, India Amazon Full timeDESCRIPTIONThe mission of Amazon Global Security Operations GSO is to mitigate security and operational risks to our associates physical assets and brand Global Security Operations Centre GSOC supports Amazon Worldwide Stores by providing 24 7 services including alarm monitoring and response incident triage and crisis management Amazon is hiring an...
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Escalation Specialist
3 weeks ago
Bengaluru, Karnataka, India Amazon Full timeDESCRIPTIONThe mission of Amazon Global Security Operations GSO is to mitigate security and operational risks to our associates physical assets and brand Global Security Operations Centre GSOC supports Amazon Worldwide Stores by providing 24 7 services including alarm monitoring and response incident triage and crisis management Amazon is hiring an...
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Bengaluru, Karnataka, India beBeeInformation Full time ₹ 9,00,000 - ₹ 12,00,000Job Overview:The Security Operation Centre (SOC) plays a vital role in safeguarding digital assets, identifying security incidents, and reporting to customers. This position involves monitoring and responding to security events from managed customer security systems as part of a team on a rotating 24 x 7 x 365 basis.Responsibilities:Incident responders...
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3 Days Left: Escalation Specialist
3 weeks ago
Bengaluru, Karnataka, India Amazon Full timeDESCRIPTIONThe mission of Amazon Global Security Operations Centre GSOC is to mitigate security and operational risks to our associates physical assets and brand GSOC supports Amazon Worldwide Stores by providing 24 7 services including alarm monitoring and response incident triage and crisis management Amazon is hiring an Escalation Specialist at...
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Arabic Data Annotator
3 weeks ago
Bengaluru, Karnataka, India ConvoZen Full timeJob DescriptionArabic Data Annotator - NoBroker.com, ConvoZen.AIAbout Us:Indias first Proptech unicorn NoBroker.com is the world&aposs largest brokerage-free real estate marketplace, dedicated to transforming the real estate experience with cutting-edge products. Founded by IIT Bombay, IIT Kanpur, and IIM Ahmedabad alumni in 2014, We&aposve raised $366M from...
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Escalation Specialist
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Bengaluru, Karnataka, India Curefit Full time ₹ 4,00,000 - ₹ 12,00,000 per yearRole Overview: As a Customer Service Escalation Specialist, your main responsibility will be managing complex member issues, including critical complaints. You will need to focus on active listening and empathy to successfully resolve intricate cases and enhance customer satisfaction. Your expertise in navigating challenging situations through thorough...
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Information Security Specialist
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Bengaluru, Karnataka, India beBeeSecurityEngineer Full time ₹ 15,00,000 - ₹ 28,00,000Job OverviewWe are seeking a highly skilled Security Operations Centre Engineer to join our team.Key Responsibilities5+ years of overall IT professional experience and hands-on experience in security operations center environments.Proven experience as a senior security analyst, incident responder, security engineer, or penetration tester with a strong...
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Expert Arabic Linguist and Data Specialist
2 weeks ago
Bengaluru, Karnataka, India beBeeAnalytical Full time ₹ 18,00,000 - ₹ 25,00,000Arabic Linguist and Data AnalystWe are seeking a highly skilled Arabic linguist and data analyst to join our team. As a key member of our organization, you will be responsible for analyzing and interpreting complex data related to the Gulf markets.The successful candidate will have excellent analytical skills, proficiency in speaking, writing, and...
