Sr Program Manager, ISG

At Amazon, we are working to be the most customer-centric company on earth. One customer experience that we are constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class experience through the introduction of pioneering new products and services in the Last Mile space. Come join the team and help us make history
We are seeking a Senior Program Manager who thrives in ambiguity, moves fast, and delivers results. This role requires one to be a self-starter with strong business modeling skills, a keen attention to detail and good track record of collaborating with diverse stakeholders The ideal candidate is highly organized, customer-focused, and adept at identifying opportunities, simplifying complex processes, and scaling solutions through automation. You will be expected to influence without authority, earn trust across partner teams, and evangelize high-impact initiatives.
You bring strong strategic thinking, effective communication (both verbal and written), and a proven track record of delivering results with limited oversight. You are comfortable owning programs end-to-end and working across diverse technical and non-technical stakeholders.

Key job responsibilities

• Lead complex, cross-functional programs from ideation to execution, defining vision, strategy, and success metrics.

• Define and lead the data science roadmap, including identifying opportunities to build machine learning models that improve efficiency, automate decision-making, or enhance seller recruitment enablement

• Identify opportunities for process simplification and automation, and drive implementation in collaboration with tech teams.

• Build and manage program roadmaps and narratives; align short- and long-term goals with scalable solutions.

• Drive data-driven decision making, implementing mechanisms for improved visibility and accountability.

• Serve as a primary escalation point for complex, cross-team issues, applying sound judgment to resolve them.

• Influence and align multiple stakeholders including Science, Product, Tech, Operations, Finance, and Program teams

• Own business metric tracking, identify root causes of issues, and lead initiatives for continuous improvement.

• Establish and drive KPIs across a portfolio of programs; manage business reviews and leadership updates.

• Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions

• Write and present effective narratives to leadership, while maintaining regular status updates through Weekly, Monthly and Quarterly Business Reviews
- Bachelor's degree or equivalent
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- 6+ years of experience in program, product or project management, with proven results in high-impact roles.
- Experience owning program strategy, requirements, and end-to-end delivery.
- Strong data orientation: experience using metrics, dashboards, and deep dives to drive decisions.
- Demonstrated success in working cross-functionally with tech and non-tech teams.
- Excellent written and verbal communication skills, including experience presenting to senior leaders.
- Bachelor's degree in Business, Engineering, Finance, or a related technical field.- Experience presenting to senior leadership
- Master's degree or MBA in Business or Technology , or a related field.
- Experience building or working closely with machine learning models to automate decision-making or improve business processes
- Experience with SQL, BI Tools (e.g., Quicksight), and reporting frameworks.
- 3+ years of experience delivering cross-functional or global programs.
- Experience with process improvement methodologies (Lean, Six Sigma).

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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