Account Manager I, ISG

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online around the world, this is your chance to make history.

About Global Mile Team: Amazon is committed to supporting businesses become successful Selling Partners. Fulfillment By Amazon (FBA) provides sellers with fulfillment services to store products in Amazon's fulfillment centers, which Amazon will pick, pack, ship, and provide customer service to enable FBA sellers to scale their business and reach more customers. Often, Selling Partners may procure inventory from overseas origins, such as China, South-East Asia, requiring them to navigate the complexity of international freight-forwarding, shipping, and customs clearance. Global Mile team solves for this Selling Partner pain-point by offering Amazon Global Logistics solutions, with full suite of international shipping, customs clearance and storage solutions. In summary with Amazon Global Logistics Selling Partners get an integrated, affordable, and reliable, one-stop operating solution to ship inventory from international locations to the fulfillment centers in US, EU, UK .

About the role: Our high-growth team is seeking smart and ambitious Account Manager to join the Global Mile Adoption team. Key objective for this hands-on role includes driving adoption of Amazon Global Logistics products and services by FBA (and other Amazon business) Sellers. You will drive mechanism and process based 1:1 and 1:Many Sellers outreach to prospect, qualify, onboard and convert Sellers into the program. Through ever evolving process driven communication channels, you will drive seller satisfaction and retention to encourage repeat business and long-term partnership with the Selling Partners. Your superior communication, organizational and technical skills will enable you to operate in a fast-moving and sometimes ambiguous environment. This role provides ample opportunity to develop original ideas, approaches, and solutions in a competitive and fast-moving environment.

Note: This is night shift based role catering to NA sellers. Shift timings- 6 pm to 3 am

Key job responsibilities

• Recruit Sellers for to meet or exceed sales targets (Sellers contacted, launched, volume, revenue, etc.)
• Prospect and foster CSBA product and services adoption by Medium/Small size Sellers through 1:1 and 1: Many communication channels.
• Provide training to help Seller quickly ramp up.
• Identify opportunities for Seller account growth by having a thorough understanding of Amazon's diversified offerings
• Conduct deep dive analysis on issues affecting Seller business performance and provide the Voice of the Seller as an input into product development and process improvement.
• Build relationships with multiple internal and external stakeholders through remote and face-to-face meetings
• Implement account management best practices and SOPs into the business development framework.
• Ownership of Account Management activities including forecasting, troubleshooting, seller education, etc. This may include tracking and analyzing metrics to measure Seller Experience and performance.
• Ownership of operational requirements related to onboarding new sellers to Global Mile.

A day in the life

This individual will demonstrate both a strong sales and business development interest / background that enables them to successfully identify and convert opportunities with a high degree of customer obsession. Account Managers will be prospecting Sellers on a daily basis, developing pipeline management plans, and deliver results based on onboarding and conversion goals. This position will be prepared to work in a high-volume and fast-paced environment and with cross-functional teams, globally.

• 3+ years of sales or account management experience
• 2+ years of digital advertising and client facing roles experience
• Experience with Excel
• Experience analyzing data and best practices to assess performance drivers

• Experience analyzing key open issues and resolution metrics for each of the managed accounts
• Experience in relationship management within technology, start-ups, or SaaS Platforms

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