Technical Support Interns

The Technical Support Executive will be responsible for providing end-to-end technical assistance installation configuration troubleshooting and customer support for IT infrastructure solutions This role requires hands-on experience across networking server architecture security systems wireless solutions surveillance data backup recovery cloud services Microsoft 365 Azure and virtualization technologies The ideal candidate should have strong problem-solving skills excellent communication abilities and a customer-first mindset Key Responsibilities- 1 Technical Support Troubleshooting Provide L1 L2 technical support to clients for IT infrastructure and network-related issues Diagnose troubleshoot and resolve hardware software network and system-related incidents Perform remote and onsite support as required Escalate critical issues to senior engineers or OEMs when necessary 2 Network Infrastructure Management Assist in configuration and troubleshooting of Routers switches firewalls VLANs VPN DHCP DNS NAT routing protocols Wireless access points and controllers Conduct network health checks performance monitoring and optimization 3 Server Systems Support Provide support for Windows Server Linux Server Active Directory Group Policy DNS DHCP Assist in server deployment patching updates and resource monitoring Support Hyper-V VMware virtualization environments 4 Security Surveillance Solutions Basic troubleshooting of firewall security policies and endpoint security Provide support for CCTV IP surveillance systems NVR DVR VMS camera configurations Assist in implementing security best practices and monitoring tools 5 Data Backup DC-DR Business Continuity Support installation and configuration of backup solutions Veeam Synology NAS cloud backup etc Monitor scheduled backups and ensure recovery readiness Assist in DC DR drills failover failback operations 6 Cloud Solutions Microsoft 365 Azure Provide support for Microsoft 365 administration user management email SharePoint OneDrive Azure services VMs backup policies access management Troubleshoot cloud service issues and assist clients with migrations 7 Documentation Reporting Maintain accurate records of service requests resolutions and technical procedures Prepare daily weekly reports related to support activities Update knowledge base and maintain configuration documentation 8 Customer Engagement Handle client queries professionally and provide timely updates Educate customers on system usage best practices and preventive maintenance Build strong customer relationships to enhance service satisfaction Requirements Required Skills Qualifications- Diploma Graduate in IT Computer Science or related field 0-1 years of experience in technical support or IT infrastructure roles fresher with strong technical knowledge may also apply Working knowledge of Networking equipment Cisco Sophos Sonicwall Palo Alto Juniper Dell Lenovo HP Aruba Fortinet etc Windows Server AD virtualization Hyper-V VMware Firewall policies and endpoint security Microsoft 365 Azure administration IP surveillance systems Backup and disaster recovery tools Strong troubleshooting and analytical skills Good communication skills verbal and written Preferred Certifications Optional but an Advantage CCNA CCNP MCSA AZ-900 MS-900 Veeam VMCE VMware VCA CompTIA Network Security Fortinet NSE certifications Any relevant OEM certifications Aruba Cisco Dell Microsoft Benefits Work Environment- Onsite remote hybrid support depending on client requirements Occasional travel to client locations for deployment or troubleshooting Must be able to work in a fast-paced system integrator environment with diverse technologies