Engineer - Datacenter Operations

Who are we and what do we doBrowserStack is the world s leading software testing platform powering over two million tests every day across 19 global data centers BrowserStack s products help developers build bug-free software for the 5 billion internet users accessing websites and mobile applications through millions of combinations of digital environmentsxe2x80x94devices browsers operating systems and versions We help Tesco Shell NVIDIA Discovery Wells Fargo and over 50 000 customers deliver quality software at speed by moving testing to our Cloud With BrowserStack Dev and QA teams can move fast while delivering an amazing experience for every customer BrowserStack was founded by Ritesh Arora and Nakul Aggarwal in 2011 with the vision of becoming the testing infrastructure for the internet We recently secured 200 million in Series B funding at a 4 billion valuation in June 2021 At BrowserStack we solve real problemsxe2x80x94each day is a unique challenge and an opportunity to make a difference We strive to be open transparent and collaborative so no feat is too big to achieve BrowserStack is an extension of its people and a place where they can grow both professionally and personally To that effect were humbled to be recognized by leading organizations around the world BrowserStack is Great Place to Work-Certifiedxe2x84xa2 2020-21Named SaaS Startup of the Year in 2022 by SaaSBOOMiRanked in Forbes Cloud 100 in 2021 - for the second timeFeatured in LinkedIn Top Startups India 2018Role Skill Requirements Description We are seeking a motivated and detail-oriented individual to join our team in Mumbai as an onsite Datacenter Operations Engineer In this role you will be responsible for supporting the day-to-day operations of our datacenter infrastructure ensuring its reliability availability and performance You will work closely with a global team of engineers and technicians to maintain and troubleshoot datacenter equipment deploy new hardware and software and assist with monitoring and documentation tasks This is an excellent opportunity for an individual who is passionate about datacenter operations and wants to develop their skills in a fast-paced and varied environment Responsibilities Assist in the maintenance and support of datacenter infrastructure including servers NAS systems networking devices Wifi AP s and power distribution units PDUs Collaborate with senior engineers to deploy new hardware and software in the datacenter environment ensuring proper installation configuration and testing Perform routine equipment inspections and daily maintenance tasks to identify and resolve potential issues before they impact operations Inventory management - asset tag equipment and keep track of repairsMonitor datacenter performance metrics including temperature power consumption and network connectivity and promptly escalate any anomalies or alarms to the appropriate teams Assist in troubleshooting and resolving hardware and software issues working closely with global cross-functional teams to ensure timely resolution and minimal downtime Contribute to the improvement of operational procedures and documentation maintaining accurate records of system configurations changes and incident reports Collaborate with vendors and service providers to coordinate equipment repairs and maintenance activitiesSupport datacenter security protocols including physical access control monitoring and incident response procedures Stay updated on industry trends emerging technologies and best practices related to datacenter operations and actively contribute to continuous learning and professional development Role skill requirements Ideally 3 years experience in an IT support roleStrong understanding of datacenter infrastructure components including servers storage systems networking devices and PDUs Proficiency in Linux and Mac OSx operating systems including command-line interfaces and system administration tasks Experience with Android and iOS a big plus This can be taught to the right candidate Scripting in Bash Ansible or similar would be advantageous Prior use of Jira Confluence and Google workspace desirable Basic knowledge of network protocols and technologies including TCP IP VLANs routing and switching Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues effectively Excellent communication and collaboration skills with the ability to work effectively in a team environment Proactive with a strong attention to detail and ability to prioritize tasks in a dynamic environment Familiarity with datacenter operations best practices such as equipment installation cabling power distribution cooling and environmental monitoring nice to have but can be taught Bachelor s degree in computer science information technology or a related field or equivalent work experience desirable Some experience with virtualization technologies e g VMware and server hardware e g Dell HP desirable but not required If you are eager to kick-start your career in datacenter operations and are excited about working in a challenging and fast-paced environment we would love to hear from you Please submit your resume and a cover letter outlining your interest in the position and relevant qualifications Benefits In addition to your total compensation you will be eligible for following benefits which will be governed by the Company policy Medical insurance for self spouse upto 2 dependent children and Parents or Parents-in-law up to INR 5 00 000Gratuity as per payment of Gratuity Act 1972Unlimited Time Off to ensure our people invest in their wellbeing to rest and rejuvenate spend quality time with family and friendsRemote-First work environment that allows our people to work from anywhere in IndiaRemote-First Benefit for home office setup connectivity accessories co-working spaces wellbeing to ensure an amazing remote work experience