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Director - Marketing & Communications
4 weeks ago
Job Number 24164793 Job Category Sales Marketing Location Sheraton Grand Bengaluru Whitefield Hotel and Convt Prestige Shantiniketan Bengaluru Karnataka India Schedule Full-Time Located Remotely N Relocation N Position Type ManagementJOB SUMMARYThe Director of Marketing Communications is responsible for the planning direction control and coordination of all communication activities with an emphasis on public relations Promotes and maintains good communications in order to enhance the prestigious image of the hotel and by doing so contributes to the revenues of the hotel CANDIDATE PROFILEEducation and ExperienceRequired High school diploma or GED 4 years experience in the sales and marketing guest services front desk or related professional area OR 2-year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major 2 years experience in the sales and marketing or related professional area CORE WORK ACTIVITIESManaging Marketing Communications Activities Develops an annual communications plan with specific goals and budgets as outlined in the hotel s marketing plan communications manual Prepares working plans to achieve goals and ensures the communications team is fully briefed on goals and progress Compares actual achievements against goals on a regular basis and takes corrective action Assists the DOM in the planning of all mailing activities and oversees their execution Ensures that the corporate ID manual is kept up-to-date and implemented as appropriate Prepares on a timely basis the monthly sales marketing communications report Supervises and directs photography for advertising collateral and public relations purposes in liaison with the DOM the advertising agency and the field marketing department at corporate office Ensures the department has a comprehensive master slide photo CD library for all advertising collateral and public relations activities and regularly sends these to corporate office for the image library Supervises operations of the in-house art department Monitors activities of competitor hotels and trends within the industry Managing Public Relations Activities Acts as official spokesperson for the hotel when appropriate and responds to all media requests within 24 hours Compiles and maintains a comprehensive list of media contacts and manages them as per the media account management system Delegates assigned accounts to communications staff as appropriate but takes full responsibility for the key media by maintaining and developing close relationships Prepares press releases for appropriate targeted media locally regionally and internationally Works closely with the corporate and international press offices on developing story angles Plays a key role in community and government relations as well as VIP handling Secures opportunities directs and attends hotel sponsored events and develops targeted partner relationships Creates and organizes press promotional activities Participates in the press events trips organized by the regional PR offices as required Conducts press blitzes when appropriate Ensures press kit information is comprehensive and kept up-to-date Managing Advertising Activities Works with the DOM and advertising agency on the rooms and food beverage tactical advertising campaigns creative and media plans Maximizes advertising budget by ensuring that the hotel s creative message and media activities are consistent with the advertising of sister hotels and the company group advertising Ensures that the advertising creative is in synergy with the company projecting a consistent and quality message Reviews the hotel s market segmentation and other appropriate marketing reports to ensure that the media scheduling matches those segments Monitors and maintains media schedules as well as prompt settlement of accounts Managing Direct Marketing Activities Takes an integrated approach to DM activities ensuring a consistent and quality image is projected Assists the DOM in the planning implementation and tracking of electronic marketing activities Maintains budget control Manages Collateral Coordinates and executes production of all printed materials with assistance of advertising agencies following the specifications stipulated in the corporate ID manual Ensures hotel information is updated regularly on the internet intranet Supervises the production and quality of all displays and temporary signage in hotel public areas Supervises and budgets for quality gift items as appropriate Ensures correct usage of hotel logo on gift items as stipulated in corporate ID manual Supervises the in-house graphic designer and or print shop Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law When you join the Sheraton family you become a member of its global community We ve been a place to gather and connect since 1937 At Sheraton associates create a sense of belonging in more than 400 communities around the world We invite we welcome and we connect guests through engaging experiences and thoughtful service If you re a team player who is excited to deliver a meaningful guest experience we encourage you to explore your next career opportunity with Sheraton Join us on our mission to be The World s Gathering Place In joining Sheraton Hotels Resorts you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you
