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Technical Writer
4 weeks ago
Technical Writer This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work We help companies connect protect analyze and act on their data and applications wherever they live from edge to cloud so they can turn insights into outcomes at the speed required to thrive in today s complex world Our culture thrives on finding new and better ways to accelerate what s next We know varied backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good If you are looking to stretch and grow your career our culture will embrace you Open up opportunities with HPE Aruba is an HPE Company and a leading provider of next-generation network access solutions for the mobile enterprise Helping some of the largest companies in the world modernize their networks to meet the demands of a digital future Aruba is redefining the Intelligent Edge - and creating new customer experiences across intelligent spaces and digital workspaces Join us redefine what s next for you What you ll do Creates high quality accurate customer centric technical HPE s Aruba Networking product documentation for a variety of audiences end users system engineers and customer support engineers to support product releases enhancements and customer requests Analyzes customer information requirements and product specifications to define a technical content strategy and plan Designs and develops written and or visual product-related information - hard copy HTML Video WalkMes - e g user configuration troubleshooting guides and online information interactive demos help systems integrated into product for a variety of audiences end user system administrators internal support engineers product developers training developers Codes builds compiles and tests online information and or sets-up loads and tests systems hardware to create information deliverables and provide feedback on ease of use and user interfaces to product development As customer advocate helps define refine product requirements Develops standards and style documents and templates scripts style sheets and script and graphic libraries to ensure common look and feel Interfaces with cross-functional areas as a member of the product development team such as marketing test support and manufacturing Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives Works on problems of diverse complexity and scope May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process Exercises independent judgment to identify and select a solution Ability to handle most unique situations May seek advice in order to make decisions on complex business issues What you need to bring Education and Experience Required Typically a First Level University degree in Technical Communications Computer Science or related technical communications field and a minimum of 4-6 years related experience or an Advanced University degree and 2-4 years experience or equivalent Proven ability to create customer centric technical product documentation Understands concepts and develops in-depth working knowledge of products applications and systems in assigned area of responsibility Ability to deliver documentation on multiple project technical requirements schedules and information formats Familiar with HTML DHTML XML JavaScript or similar as required May provide help systems that are integrated with software products that use proprietary coding methods Knowledge and Skills Experience producing technical documentation Experience working in a cross-functional team environment Experience working in an Agile SDLC Experience with Networking a plus Experience with Dita or Topic Writing a plus Additional Skills Accountability Accountability Active Learning Inactive Active Listening Administrative Procedures Agile Methodology Agile Scrum Development Bias Business Coaching Company Policies Creativity Critical Thinking Data Analysis Management Data Collection Management Inactive Deliverables Management Design Design Thinking Document Controls Empathy External Customers File Maintenance Follow-Through Group Problem Solving Growth Mindset 5 more What We Can Offer You Health Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical financial and emotional wellbeing Personal Professional Development We also invest in your career because the better you are the better we all are We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness We know varied backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good Let s Stay Connected Follow on Instagram to see the latest on people culture and tech at HPE india aruba Job Engineering Services Job Level Intermediate HPE is an Equal Employment Opportunity Veterans Disabled LGBT employer We do not discriminate on the basis of race gender or any other protected category and all decisions we make are made on the basis of qualifications merit and business need Our goal is to be one global team that is representative of our customers in an inclusive environment where we can continue to innovate and grow together Please click here Hewlett Packard Enterprise is EEO Protected Veteran Individual with Disabilities HPE will comply with all applicable laws related to employer use of arrest and conviction records including laws requiring employers to consider for employment qualified applicants with criminal histories
