▷ Urgent Search: Senior It Support Specialist

4 days ago

Goregaon Maharashtra, India First Advantage Full time

Senior IT Support Specialist is responsible for installing configuring troubleshooting and maintaining the Microsoft Windows desktop MAC and notebook computers peripherals and associated peripherals including AV equipment also drive desktop laptop compliance The Senior IT Support Specialist will report to the IT Team Lead Manager and will work closely with other members of the technology department to support all end users Responsibilities will include Set up maintain and troubleshoot desktop and notebook computers On Site Remote Daily follow ups on pending ticket to closure and ensure SLAs are met Follow up drive closure of long pending tickets Set up and configure printers scanners and other peripherals Working on a 24 7 environment and on shift basis Install and configure software Having PowerShell scripting knowledge is valuable for automating tasks and improving efficiency Coordinate with vendors as needed Alert the support teams on outages and provide necessary updates on Bridge calls Review and test new applications printers software s etc and provide feedback Document issue resolution Prioritize and re assign tickets in JSM Handle escalated issues support the engineers on floor Develop and share Knowledgebase to the teams Propose Service Improvement Plans for the company and work on implementing them Maintain excellent communication with all end users and other members of the technology department Qualification Bachelor s Degree Must as a full-time academics Experience Scripting Knowledge 4 years specializing in end user computing Good knowledge of ITIL processes ITIL certification is an added advantage Systems Architecture and integration experience preferred specifying hardware network configuration etc Telephony experience Cisco VoIP preferred Microsoft Office 2010 and 2013 Outlook 2010 and 2013 Knowledge of TCP IP networking and related network services i e DNS SMTP DHCP etc Previous work experience in a corporate environment Experience supporting Outlook in a Microsoft Exchange environment Experience supporting a variety of Wi-Fi-enabled devices Experience supporting remote users Basic knowledge of thin client systems network printers citrix terminal servers Other Knowledge Skills Abilities or Certifications First list requirements followed by preferences Excellent communication skills and experience working in a global setup Ability to clearly communicate technical concepts to non-technical people Ability to recognize analyze and effectively solve problems in a timely and organized manner using industry best practices and procedures Ability to multi-task in a fast-paced environment Work Location Goregaon Thanes Hiranandani Joining time needed 15 days Immediate United States Equal Opportunity Employment First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices We value all of our candidates employees and clients and place great emphasis on hiring and supporting qualified individuals in each role We are an equal opportunity employer We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status genetic information or any other area protected by applicable law

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