Quoting Specialist

7 days ago

Pune India Westcon-Comstor Full time

Job Description Westcon-Comstor is a global leader in technology distribution. With a presence in over 70 countries, we collaborate with industry-leading vendors and resellers to drive innovation and deliver exceptional technology solutions across the globe. As we expand our footprint in India, we're looking for a Quoting Specialist to be based in our office located in Pune. The Quote Specialist is responsible for: * Providing Quote Specialist support on all technologies and products to channel partners and internal resources. * To support customers, the other internal departments regarding components of Westcon Group quote and sales enquiries. * To ensure customer satisfaction through the timely provision of accurate information on quotes and resolution of customer concerns. * Providing best price quotations to our partners, using ERP, in-house quoting tools and deal registration processes. Duties & Responsibilities: * First point of contact via phone and email for all customer quote enquiries. * Generate and provide customer quotations within agreed service level agreements with a focus on accuracy and with an attention to detail. * To maintain exceptional customer service and consistently strive to exceed customer expectations. * Educate clients on the best available solution, tools or collateral. * To escalate customer or vendor concerns promptly * Ensure up-sell opportunities are explored with customer quotations. * To proactively follow up on customer enquiries * Attend technical training on products across vendor portfolio and achieve certification requirements * Other duties as requested by immediate manager. Skills and Knowledge: * Previous experience in a Pre-Sales role would be a distinct advantage * Hardworking, self-motivated and has desire to move into Pre-Sales Consultant position * Technical knowledge of data communications and networking with preferably a Diploma/Degree. * Understands Margin and Uplift calculations and can apply accordingly * Sense of urgency and willingness to use initiative. * Strong interpersonal skills; ability to build strong relationships quickly and effectively both over the phone and face to face * Excellent administrative skills with attention to detail, proactive follow-up and efficient time management * General computer literacy * SAP user skills would be a distinct advantage * Ability to use Office programs such as MS Outlook, MS Excel, and MS Word The Quote Specialist must interact regularly with many different groups of people and must therefore exhibit a high level of professionalism and interpersonal skills at all times. If you're ready to take on a pivotal role in a fast-growing business, apply today to make your mark at Westcon-Comstor

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