Customer Service Representative

2 days ago

Guntur, India Policybazaar.com Full time

We Are Hiring Location: Gurgaon, Haryana Office Address: Plot no. 116 Policybazaar office, Sector 44, Gurgaon Salary Range: 2.5LPA - 4 LPA Compensation: Fixed Salary + Lucrative Incentives Contact for Interview / Details HR Suhani | 7042229868 PolicyBazaar.com is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Service Representative, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction. Key Responsibilities: - Handle inbound and outbound calls to address customer queries and concerns. - Provide accurate information regarding insurance policies, premium calculations, and policy status. - Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up. - Maintain customer records by updating information in the CRM system. - Ensure customer satisfaction through professional communication and problem-solving. - Meet daily, weekly, and monthly targets set by the team lead. Required Skills: - Excellent communication skills (verbal and written) in English and Hindi. - Ability to handle customer queries efficiently and politely. - Basic computer knowledge and proficiency in MS Office and email. - Patience and empathy to manage difficult or irate customers. - Prior experience in a call center or customer support role is a plus. - Freshers and experience both can apply - Minimum education: Graduate - Salary package 2.5 Lpa to 4 Lpa

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