Customer Experience Specialist

4 days ago

guntur, India beBeeCustomerService Full time

Job Title: Customer Service Representative Our company is seeking a highly skilled Customer Service Representative to join our team.The ideal candidate will have excellent communication skills, a positive attitude, and a customer-focused mindset.Key Responsibilities:Respond to customer inquiries via phone, email, or chat in a timely manner.Provide accurate information regarding products and services.Handle customer complaints and provide appropriate solutions.Issue Resolution:Identify customer needs and provide the best possible resolution.Escalate complex issues to supervisors or technical teams when necessary.Follow up with customers to ensure issues are fully resolved.Documentation & Reporting:Maintain detailed records of customer interactions in CRM systems.Update customer accounts and process orders, returns, or requests.Generate reports as needed.Product & Policy Knowledge:Stay updated on company products and services.Understand and communicate company policies clearly to customers.Team Collaboration:Coordinate with sales, operations, and technical teams to resolve customer issues.Participate in team meetings, training, and performance reviews.Required Skills & Qualifications:High school diploma or equivalent; associate degree preferred.Strong communication skills (verbal & written).Ability to multitask, prioritize, and manage time effectively.Basic computer skills; familiarity with CRM tools.Positive attitude and customer-focused mindset.

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