Senior Specialist

2 weeks ago

Gurugram Gurugram India Outscale Partners Full time

Job Description

Position Summary

The Assistant Manager, Avature ATS Team is responsible for overseeing daily operations of the core Avature instance, driving performance management, and ensuring the optimal functioning of the Avature help desk. This role provides regulatory and compliance oversight, manages escalations, and ensures timely and effective resolution of issues. The Assistant Manager will lead development and engagement initiatives for the help desk team and support system enhancements in collaboration with HR, Talent Acquisition, and IT stakeholders.

Key Responsibilities

- System Oversight:
- Oversee daily operation, configuration, and workflow integrity of the Avature ATS.
- Ensure system is optimized and follows latest regulatory and compliance standards.
- Maintain strong documentation for configuration decisions, compliance updates, and standard operating procedures
- Performance Management:
- Monitor help desk performance metrics and coach team members to deliver high service levels.
- Develop and implement engagement and development initiatives for the Avature help desk team.
- Provide ongoing feedback and facilitate team reviews.
- Escalation & Issue Resolution:
- Act as an escalation point for complex or high-impact issues.
- Lead efforts for efficient troubleshooting and resolution in partnership with technical teams.
- Coordinate timely incident response to minimize business disruptions.
- Compliance & Regulatory Updates:
- Monitor regulatory changes affecting ATS operations and ensure proper system updates.
- Collaborate with stakeholders to interpret policy changes and drive compliance.
- Stakeholder Collaboration:
- Work closely with HR, IT, and Recruiting to ensure Avature aligns with business needs and industry best practices.
- Guide team on integrating Avature with other HR platforms as needed.
- Continuous Improvement:
- Research and recommend improvements to optimize system performance and user experience.
- Lead special projects and process improvements for the ATS and related workflows.

Qualifications

Qualifications & Skills

- Bachelor's degree in Computer Science, Human Resources, Information Technology, or related discipline.
- Minimum 3 years experience in a similar role supporting Avature or comparable ATS systems.
- Demonstrated ability managing and developing high-performing teams.
- Proven expertise in ATS configuration, workflow management, and compliance.
- Experience with regulatory frameworks and HR technology best practices.
- Strong analytical, organizational, and problem-solving skills.
- Avature, MS Office, Smartsheet experience required.
- Excellent communication and stakeholder management abilities.
- Project management experience is a plus.
- Certification on Avature tool is preferred.

Work Schedule

- Must be available to work US Eastern Time hours to provide support across relevant geographies.

Compensation

- Competitive, commensurate with experience, and within internal guidelines for Assistant/Deputy Manager roles.

Must have skills

- Avature
- HRIS
- ATS

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