[24/09/2025] Associate Manager

3 days ago

Pune, India Tech Mahindra Limited Full time

Job Description

Job Title:Associate Manager - Ops

Location: Pune

Experience:

- Minimum 8+ years in the BPO industry.
- At least 2 years as an Associate Manager.
- Skills:
- Telecom Domain, US Process, International Voice Process, Team Handling, Shrinkage, Attrition, SLA Management, CSAT, AHT, KPI, KRA, Conflict Management, Concurrency.

Job Description:

Key Responsibilities:

- Motivate, develop, and mentor team members in a dynamically changing environment.
- Monitor daily productivity to meet defined Service Level Standards.
- Conduct regular compliance audits based on client requirements.
- Coach and support Team Leads in operational and people management.
- Oversee HR-related issues and staff development.
- Analyze and generate performance reports for processes and teams.
- Develop continuous learning processes for team enhancement.
- Assist the Operations Head with supervisory functions.
- Ensure adherence to process deliverables (SLAs).
- Audit transactions and provide feedback to team leads.
- Supervise and support team members to maintain quality service standards.
- Collaborate with Team Leaders to manage individual and team performance, and draw actionable improvement plans.
- Educational Qualifications:
- Any graduate.

Functional Competencies:

- Experience in International Voice/Chat processes, preferably in the Telecom domain.
- Knowledge in ISP operations.
- Proficiency in spoken and written English.
- Ability to work in a 24x7 environment.
- Customer service expertise, including technical, billing, and sales.
- Strong persuasive speaking and problem-solving skills.
- Energetic, self-motivated, and focused on customer satisfaction.
- Ownership and accountability for deliverables.
- Ability to handle multiple responsibilities efficiently.
- Positive attitude and quality-focused approach.

  • 14/09/2025 Help Desk Associate

    2 weeks ago

    Pune, Maharashtra, India Olive Green Consulting Full time

    We're Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking) Location: Pune, India (Remote) Shifts: 24/7 Rotational (including night shifts) Work Days: 5 days/weekWe are currently hiring for one of our esteemed clients, a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive...

  • Growth Apprentice

    19 hours ago

    Pune, India Amber Full time

    About Amber: Long -Long-term accommodation booking platform for students (think booking.com for student housing). Amber helps 80M+ students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, non-standardized and cumbersome paperwork, and broken payment process. We are the largest and fastest-growing...

  • Senior Associate

    19 hours ago

    Pune, India Acuity Knowledge Partners Full time

    Key responsibilities:- Track quarterly valuations from Capital accounts, Rolling forward Valuations using Cash Flow notices Track Original Commitments, unfunded obligations using Cashflows notices, Capital accounts Capture fund valuation data such as investment cost, realized / unrealized value, gross / net multiple, gross / net IRR and financial KPIs such...

  • ▷ [19/09/2025] Associate

    1 week ago

    Pune, India Abhishad Full time

    Company Description Abhishad is a growing firm committed to delivering professional financial and accounting services with efficiency and accuracy. We believe in fostering a collaborative work environment where employees can learn, grow, and contribute to our success. Visit www.abhishad.com for more details. Role Description This is a full-time on-site...

  • (24/09/2025) Associate Software Consultant

    3 days ago

    Pune, India Capita Full time

    Job Description Job description - Software engineers apply software engineering principles to analyze user Should have 2 years of experience in Oracle Cloud implementation support. - Should have worked in 1 or more Oracle Cloud implementation or support projects as a technical consultant. - As a Technical consultant should have experience in implementing...

  • Technologist (24/09/2025)

    3 days ago

    Pune, India Sidel Full time

    Job Description Contract Type Permanent Country INDIA Location Pune Your opportunity Technologist Expert job is specific of aseptic technology. The resource is mainly involved on field during sensitive products project and services execution, to secure all the steps of microbiological validation protocol are successfully passed and consequently to...

  • ▷ [24/09/2025] TECHNICAL ENGINEER

    3 days ago

    Pune, India Eviden Full time

    Job Description - Design, develop and implement solutions using ReadyWorks, Juriba, and CTMS. Integrate various IT systems and platforms to ensure seamless data flow. - Automate workflows and manage IT processes efficiently. - Handle data management tasks, including migration and transformation. Collaborate with cross-functional teams to deliver...

  • ITOM Developer

    3 days ago

    Pune, India Eviden Full time

    Job Description - More than 4 years experience in Discovery / ITOM domain on ServiceNow platform. - Very good implementation knowledge of ServiceNow Discovery, Service Mapping, Certificate Management, AI OPS - Good understanding & hands on and AWS & Azure cloud Good to have knowledge and working experience of other ITOM modules like Event Management &...

  • Fresher's Walk in Drive

    2 weeks ago

    Pune, Maharashtra, India Uniglobe Consultant Services Full time

    We are **Uniglobe Consultant** - A Recruitment consultancy - founded in the Year 2013, the Head Office is in Karve Nagar, Pune. Currently we are looking **Recruitment Associate**with below Job Description - **Company -** Uniglobe Consultant - **Position / Type of Job -** Recruitment Associate - **Job Type**: Permanant Role - **Education -**...

  • Demi Chef de Partie

    2 weeks ago

    Viman Nagar, Pune, Maharashtra, India The Beans Talk Cafe Full time

    We are hiring:: The Beans Talk Cafe in Viman Nagar is building their team again. Chef post (Commi 1/Kitchen Helper/ CDP) **Job Types**: Full-time, Internship Contract length: 24 months Pay: ₹18,000.00 - ₹25,000.00 per month Supplemental Pay: - Overtime pay Work Location: In person Expected Start Date: 01/09/2025