Director - Business Training

3 weeks ago

Chennai, Tamil Nadu, India Access Healthcare Services Full time
Job Description

JOB SUMMARY

The Director of the Business Training position is responsible for managing and supporting end-to-end training for one of the strategic business verticals of Access Healthcare Services.

The Director will lead a 50+ member team of managers, process trainers and voice coaches spread across Chennai, Coimbatore, and Pune. The position is based out of Chennai, and it will be work from office.

Job Description:

Training Management

- Drive new hire training and ensure meeting the timelines for hire to ramp goals by regularly reviewing the training content and delivery.

- Oversee training calendar to make optimal use of trainers and classrooms.

- Leverage new technology solutions, define and develop strategies, curriculum (including instructor-led, CBT & multi-media) and processes in support of business initiatives at both the new-hire and operations divisions.

- Ensure all curricula and courseware meet the demands of the new generation of learners.

- Liaise with client-side counterpart to share training update and partner on special projects.

Cross-functional Collaboration

- Collaborate with business unit and internal/external SMEs to develop learning programs aligned with competencies and strategic goals of the organization.

- Identifying the training needs for tenured resources by working with Operations and Quality teams.

- Administer continuous learning including update management, BQ training and cross-skill learning.

Governance and Reporting

- Provide threadbare data and detailedweekly reports on key training metrics to Head of Human Resources and Head of Training to determine the effectiveness of all training programs.

- Participate in other projects as directed by Head of Human Resources or Head of Training

- Analyze data, trends & delivers management information reports for effective decision-making by the leaders.

People Management

- Ensure feedback and coaching is given to all managers and trainers.

- Drive the values of the organization with the team and thereby the new hire staff.

- Drive continuous development plans in place for team.

- Manage division budgets.

BASIC QUALIFICATION: (MANDATORY)

- UG Degree

- 15+ years of experience in RCM BPO domain, with at least 5 years in training

- Managed a training team with size of 25+ comprising of managers, trainers and voice coaches for the past 3 years

- Healthcare Background specific to RCM experience would be an additional advantage

- Knowledge of adult learning principles and techniques for the current generation of learners

- Advanced Proficiency in MS Word, Excel, and PowerPoint required

- Ability to give direction to team and lead with conviction and empathy

- Advanced skills in preparing and facilitating presentations

- Excellent written and verbal communication skills

- Excellent organization / multi-tasking, planning and time management skills required

- Willingness to work in flexible shifts

Competencies

- Coaching

- Communication

- Consultation

- Critical Evaluation

- Ethical Practice

- Global & Cultural Awareness

- Relationship Management

- Reporting & Data Analytics

  • IT Infrastructure Director

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeInfrastructure Full time ₹ 1,04,000 - ₹ 13,08,780

    Job Title: IT Infrastructure DirectorJob Description:The IT Infrastructure Director is responsible for overseeing the design, deployment, and maintenance of the organization's IT infrastructure. This includes servers, networks, storage systems, and cloud services. The successful candidate will have a strong understanding of network architecture, server...

  • Operations Director

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeOperations Full time ₹ 9,00,000 - ₹ 33,00,000

    Job Role Summary:We are seeking an experienced Operations Director to spearhead our company's operational activities and drive business growth.About the Job:The successful candidate will be responsible for developing and implementing strategic plans to enhance operational efficiency, optimize processes, and ensure seamless execution of tasks.In this role,...

  • Business Analyst(Training

    2 weeks ago

    Chennai, Tamil Nadu, India Perfict Full time

    About the RoleWe are looking for a Mid-Level Business Analyst who will focus on training and mentoring business analysts. This role is crucial in building internal BA capability by conducting structured training sessions, creating learning material, and ensuring that junior and new analysts are equipped with the right knowledge, tools, and best practices to...

  • Business Analyst(Training

    2 weeks ago

    Chennai, Tamil Nadu, India Perfict Full time

    About the RoleWe are looking for a Mid-Level Business Analyst who will focus on training and mentoring business analysts. This role is crucial in building internal BA capability by conducting structured training sessions, creating learning material, and ensuring that junior and new analysts are equipped with the right knowledge, tools, and best practices to...

  • Business Support Coordinator

    1 day ago

    Chennai, Tamil Nadu, India Maersk Training Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Do you have an eye for detail? Do you want to be a part of a young, dynamic team in Chennai? Be our new Business Support CoordinatorWe OfferMaersk Training Services India Private Limited provides value added training support services to professionals and companies engaged in the Maritime, Oil & Gas and people skill related training courses. Located in the...

  • Senior Financial Director

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeFinancial Full time ₹ 2,70,00,000 - ₹ 3,12,00,000

    Senior Financial DirectorWe are seeking a seasoned senior financial director to lead our finance team. The successful candidate will be responsible for developing and executing the group's financial strategy, aligned with business goals.The ideal candidate will have a deep understanding of financial planning, capital allocation, risk management, and industry...

  • Business Operations Director

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeOperations Full time ₹ 17,15,213 - ₹ 23,12,256

    About the RoleWe are seeking an experienced Business Operations Director to contribute to the creation of our short and long-term business strategy.The successful candidate will execute agreed strategies, manage workflow, handle escalations, and proactively engage resources to address issues.Key Responsibilities:Develop and implement operational programs...

  • Security Director

    1 day ago

    Chennai, Tamil Nadu, India Banyan Software Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    The Director, Security is a senior cybersecurity leader responsible for HQ security operations and serving as part of a global team of security experts that provides advisory services to Banyan's 95 (and growing) OpCos worldwide. Each Director focuses on a region, while collaborating across divisions to ensure consistent risk management, scalable frameworks,...

  • Director Client Services

    2 weeks ago

    Chennai, Tamil Nadu, India Athenahealth Technology Private Limited Full time

    Job DescriptionJoin us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.We are looking for a Director Client Services to join our Customer Care team within our Customer Success division. Your job will be to execute on the Customer Care strategy by driving accountability through KPIs for...

  • Leading Business Growth Director

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeBusiness Full time ₹ 5,00,00,000 - ₹ 10,00,00,000

    We are seeking an accomplished Business Growth Director to spearhead our organization's next phase of expansion.The ideal candidate will possess strong expertise in purchasing, sales, and business operations, with a proven track record of managing businesses that have scaled sustainably.Key ResponsibilitiesDevelop and execute the company's overall strategy...