Senior Manager order to cash

Job Description

Ready to shape the future of work
At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Manager - Accounts Receivable

We are looking for someone with deep understanding of entire order to cash process. In this role, you will be expected to work on strict deadlines, in a fairly high pressure business environment while being a great teammate

Responsibilities

- Lead the Order-to-Cash Process for a global client, leading a team of around 50 employees. Responsibility spreads across Cash Applications, B2B Collections, Billing and Credit Management related sub-processes.

- Handle the function&rsquos performance outcome metrics through flawless measurement of accuracy and timeliness metrics. Report-out process matrices, collated from service delivery teams, globally. Take pro-active action to detect dip in process performance and enable quick short-term and long-term solution.

- Lead Client and Internal partners with utmost care, analyzing volumetric information, with a problem-solving attitude. Relationship management is key to succeed in this role.

- Handle people issues through pro-active communication with larger teams, and ensure quick action on people related grievances to run surprise free operations.

- Carry out daily and weekly interactions with client on operational performance, proactively communicate to the customer about process/team status or changes and issues/ risks which may arise in the process or in the team

- Act as 2nd level of critical issue for client and take necessary action to get the resolution, connect with the customer about status and actions taken.

- Take full ownership of the process and operations handled, with transparent but flexible mentality to solve problems to the end customer, rather than just solve immediate deliverables.

- Build awareness within the team on customer priorities to ensure teams are performing with full transparency and agility.

Qualifications we seek in you

Minimum Qualification

- B.Com Graduation (MBA - Finance preferred)

- Meaningful experience in Order to Cash

Preferred Qualifications

- Excellent Knowledge in B2B Collections and Cash Applications

- Relevant team management experience (min 40 people)

- Has SAP experience in managing Cash-applications and Collections.

- Good oral, written communication skills, excellent customer relationship building skills, strong interpersonal and leadership skills proven ability to analyse and problem seek ability to detail, plan, market, and execute programs.

- Have previously managed client partners from APAC/China Region.

- Analytics Certification or full-time MBA degree from top institute

Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let&rsquos build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

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