High Salary: Operations Intern

3 weeks ago


Gurgaon, Haryana, India DotPe Full time
Job Description

About DotPe:

DotPe is a leading Indian SaaS-based commerce and payments platform empowering businesses to sell, manage, and grow digitally. Our product suite includes RISTA POS, Digital Showroom, QR-based Ordering, and WhatsApp Business API (WABA), enabling merchants to deliver seamless customer experiences.

Role Overview

Join our Merchant Support & Onboarding team to streamline merchant journeys, solve operational challenges, and ensure smooth onboarding. Youll work closely with Product, Sales, and Support teams while gaining hands-on experience in SaaS operations.

Key Responsibilities

- Onboard new merchants efficiently and ensure readiness to transact
- Provide operational support with accuracy and empathy
- Analyze dashboards, prepare reports, and resolve tickets promptly
- Coordinate with cross-functional teams for process improvements

Requirements

- Advanced Excel skills (Pivot Tables, VLOOKUP, Conditional Formatting)
- Basic SQL knowledge to query and interpret data
- Excellent communication skills (email, calls, chats)
- Student or fresh graduate from any stream with interest in operations and merchant support
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