Store Manager

4 weeks ago


Mumbai City Mumbai, India Seagull International LLP Full time

Job Description 1. Sales & Business Development - Achieve and exceed monthly, quarterly, and annual sales targets. - Analyze sales reports and implement strategies to improve performance. - Identify local market trends and customer preferences to tailor promotions. - Maintain relationships with high-value and repeat customers (VIP clientele). - Coordinate in-store marketing, promotions, and visual merchandising to enhance sales. 2. Customer Service & Experience - Ensure superior customer service and personalized shopping experience. - Handle escalated customer issues and resolve complaints promptly and professionally. - Train staff on product knowledge, upselling, and cross-selling techniques. - Maintain a welcoming and luxurious store atmosphere aligned with brand standards. 3. Team Leadership & Staff Management - Recruit, train, and mentor sales associates, cashiers, and support staff. - Create daily, weekly, and monthly schedules for smooth store operations. - Conduct regular performance reviews and provide feedback/coaching. - Motivate the team to meet sales goals and maintain morale. - Ensure adherence to grooming, attendance, and conduct policies. 4. Inventory & Stock Management - Oversee daily stock movement, stock-in and stock-out procedures. - Ensure accurate inventory records and minimize shrinkage or pilferage. - Coordinate with the head office for replenishment and new product launches. - Supervise stock audits, tagging, and display of jewellery. - Monitor product mix to ensure balance between high-value and fast-moving items. 5. Operations & Administration - Manage day-to-day operations including opening and closing of the store. - Handle billing, cash management, and daily sales reconciliation. - Ensure adherence to company SOPs, security protocols, and audit guidelines. - Maintain store hygiene, visual displays, lighting, and ambience. - Prepare daily/weekly reports on sales, expenses, and staff performance. PH: Supratha - 7304989974



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