Program Manager

4 weeks ago

Pune, Maharashtra, India Eclerx Full time
Job Description

Job description

Roles andResponsibilities

- Working with Operational leads to understand, challenge and implement any changes to procedures.
- Deliver and support continuous improvement mindset, establishing KPI, and SLAs to deliver effective and efficient KYC process.
- Performance management and ongoing training and development of the team
- Act as a management point of contact in relation to all Client On-Boarding Refresh Quality Control aspects.
- Build and maintain strong relationships with key stakeholders across Technology and Operations in order to champion or challenge policy and procedural changes as needed.
- Embed a strong control framework and embed a culture of proactive risk management
- Provide focused training and coaching support and inculcate best practice sharing to drive Right First Time performance, improve standards and increase awareness throughout the wider teams
- Ownership and management of Quality MI metrics to be assessed with the team and presented to senior management, key stakeholders.
- Inspire and drive high performance in individuals and the team, enabling each member to understand their role in team and organization success.

Champion colleague engagement within your teams and across the wider business - ensuring the Clients Purpose, Values and Behaviors across KYC functions

Minimum Qualifications-

- 15-20 years of experience in KYC/AML, with experience in handling a team of minimum of 100 team members
- An exceptional leader with the ability to successfully build and manage teams and function.
- Demonstrates gravitas with the ability to manage and influence at a senior executive level across both internal and external stakeholders and clients.
- Extensive experience within KYC, and a demonstrable strong knowledge of the AML/KYC environment preferably in the Corporate Banking and/or Investment Banking domain.
- Strong planning and operational management background, experience in managing large and diverse operational teams.
- Detailed understanding of Investment and Corporate Banking industry, specifically focused on AML/KYC processes.
- Ability to contribute effectively when working with senior colleagues, across the breadth of business/strategic issues.

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