ServiceNow Technical Lead

Position: ServiceNow Technical Lead Notice period : 30 to 45 days Location : Remote working timings : 3 pm to 11 pm For tech lead we need someone with Technical expertise with stakeholder management experience. 7 to 8 years of experince in ServiceNow 2+ years in a leadership or team lead role, managing technical teams. Preferred skills : ServiceNow Health assessment. CMDB health dashboard ServiceNow modules : ITSM, ITOM, HR, or Security Operations (Any of 2 required) Certifications : CSA mandatory + any 2 other certifications Certified Technical Architect (CTA) or Certified Master Architect (CMA) is a plus. - Integration exp - Hands on experince on Java script - Flow editor & Flow Manager - CMDB discovery - Client & server side - Excellent communication skills ServiceNow Team Lead Position Overview The ServiceNow Team Lead will oversee a team of ServiceNow professionals, managing incoming work, assigning tasks, and serving as the primary point of contact for customers to ensure their needs are met. This role requires a blend of technical expertise, leadership skills, and customer-facing communication to deliver high-quality solutions on the ServiceNow platform. Key Responsibilities - Work Management: Prioritize, organize, and manage incoming ServiceNow-related tasks, including incident resolution, service requests, and platform enhancements, ensuring timely delivery. - Task Assignment: Allocate tasks to team members based on skillsets, workload, and project requirements to optimize team performance and meet deadlines. - Customer Engagement: Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction. - Team Leadership: Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development. - ServiceNow Expertise: Oversee the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives. - Process Improvement: Identify opportunities to optimize workflows, automate processes, and enhance ServiceNow platform functionality. - Reporting and Metrics: Track team performance, monitor KPIs, and provide regular reports to stakeholders on project status, team productivity, and service delivery. - Issue Resolution: Escalate and resolve complex technical or customer issues, ensuring minimal disruption to service delivery. - Collaboration: Work closely with cross-functional teams, including IT, project management, and business units, to align ServiceNow solutions with organizational goals. Qualifications - Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). - Experience: - 5+ years of experience working with the ServiceNow platform (ITSM, ITOM, HR, or other modules). - 2+ years in a leadership or team lead role, managing technical teams. - Proven experience in customer-facing roles, with strong communication skills. - Certifications: ServiceNow Certified System Administrator (required); additional certifications like Certified Implementation Specialist or Certified Application Developer (preferred). - Technical Skills: - Proficiency in ServiceNow configuration, customization, and administration (e.g., workflows, scripting, integrations). - Familiarity with ITIL processes (e.g., Incident, Problem, Change Management). - Knowledge of JavaScript, HTML, CSS, and REST/SOAP APIs. - Soft Skills: - Strong leadership and team management abilities. - Excellent verbal and written communication skills for engaging with customers and stakeholders. - Problem-solving mindset with the ability to prioritize and multitask in a fast-paced environment. - Preferred: Experience with Agile/Scrum methodologies and project management tools (e.g., Jira, ServiceNow Agile Development).