HR Operations Lead

About Wednesday Solutions is a product engineering company headquartered in Pune. We work with digital-first businesses to solve complex product engineering challenges using our proprietary AI-driven product engineering model. Our services - Launch, Amplify, Catalyse, and Control - help shape robust, intelligent, and scalable products across web, mobile, TV, and IoT platforms. We believe exceptional products are built by exceptional teams - teams that are aligned, motivated, and driven by purpose. The Role We're looking for an HR Operations Lead to own the day-to-day execution of employee engagement, grievance resolution, and vendor management. This is a hands-on, operational role. You'll work closely with leadership and the existing HR team to ensure our people feel heard, supported, and engaged - while keeping our vendor relationships and HR operations running smoothly. You should be someone who thrives in execution mode: responsive, empathetic, detail-oriented, and comfortable juggling multiple priorities without losing quality. You care about people, follow through on commitments, and know how to get things done efficiently. Responsibilities Engagement - Design and execute engagement initiatives that reinforce our company values and business priorities - not just activities, but meaningful experiences that connect people to purpose. - Ensure every engagement activity has a clear link to our culture and the behaviors we want to promote. - Monitor team morale through pulse surveys, 1-on-1s, and informal check-ins; surface insights to leadership. - Drive internal communication around culture, recognition, and company updates. - Build rituals and touchpoints that strengthen belonging and alignment across the team. Grievance Management - Serve as the primary point of contact for employee concerns, complaints, and conflict resolution. - Handle sensitive conversations with discretion, empathy, and fairness. - Document issues systematically and escalate appropriately while maintaining confidentiality. - Work with leadership to resolve grievances quickly and restore trust where needed. Vendor Management - Own relationships with all people-related vendors - manage contracts, renewals, and performance. - Ensure timely deliverables, accurate invoicing, and SLA adherence. - Evaluate vendor performance and recommend improvements or alternatives. - Negotiate terms, onboard new vendors, and maintain documentation across all partnerships. General Operations - Support onboarding and offboarding logistics, ensuring smooth employee experiences. - Maintain accurate documentation across HRIS, employee files, and compliance records. - Assist with leave management, attendance tracking, and policy clarifications. - Collaborate with the HR team on recruitment coordination, performance cycles, and ad-hoc projects. Must Haves - 5-8 years of HR or People Ops experience, preferably in IT services or product companies. - Strong hands-on experience in employee engagement, grievance handling, and vendor management. - A business-first mindset when it comes to engagement - you understand how to connect activities to values and outcomes, not just plan events. - Excellent interpersonal and communication skills - you're approachable, clear, and empathetic. - High attention to detail and follow-through - you don't drop balls. - Comfortable working independently and managing multiple priorities without constant oversight. - Discretion and maturity in handling sensitive or confidential matters. - Proficiency with HRIS tools, Google Workspace / MS Office, and basic project management. - Experience in service-driven, delivery-focused environments. - Familiarity with compliance and labor laws. - Prior exposure to culture-building initiatives or change management.