Field Service Engineer

Overview Waters the world s leading specialty measurement company that cares about inclusion and diversity is seeking for a Field Service Engineer to support the very successful growth of our businesses across Pune region Waters deliver benefits through innovation and people that enable customer success in the life materials and food sciences People create the Waters difference By engaging with our talented and diverse workforce we continuously evolve develop and enhance our products We believe in delivering innovative technology and system solutions to our valued customers to enable their success Our talented field sales service and specialist teams have over the years delivered great and sustainable business results With a constant focus on growth and by developing new markets we are able to increase the business even within very challenging economic circumstances Responsibilities As Field Service Engineer you are an ambassador of Waters and will bring to the market Waters products and services The candidate will demonstrates a clear grasp of understanding the customers business and its growth plans and is able to take that knowledge and convert that into a solution and offering from Waters with a primary aim of bringing customer success This position brings a great degree of flexibility working in the field The role will be designated to either a territory and or markets Responsibilities 4-7 Bullets List responsibilities in order of importance the action required and the expected results Installation performance maintenance troubleshoot and support Waters product suite LC LC MS HPLC UPLC SFC Informatics Establish and maintain effective relationships with external and internal customers ensuring their success Manage customer expectations by communicating work performed and providing follow up plan if needed Ensure customer compliance regulations are followed Deliver system level training at customer sites Manage service inventory according to Waters policies Issue field service reports daily to document work performed Maintain sound knowledge regarding the technology and customers application demands Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales Ensure that quality system procedures and Health Safety standards are adhered to at all times Qualifications Bachelors Masters Degree in Chemistry or Biology engineering or other science related field is desired will also consider applications with equivalent experience training and education Experience 3 years of experience with installation performance maintenance troubleshooting support and or end user utilization of scientific instrumentation preference for previous Waters product suite LC LC MS HPLC UPLC SFC Informatics Ability to perform effective system level troubleshooting Understanding of the scientific application workflow along with the scientific software systems CDS SDMS LIM ELN Skills Must possess a strong customer focus Strong communication skills ability to communicate effectively to a diverse audience with specific customer needs Personal sense of integrity Effective time management skills System level approach to problem solving Analytical mindset with a strong drive to resolve open issues Excellent verbal and written communication skills Travel This is a territory-based position with travelling within your designated territory and occasional travels to other countries for activities such as governance of department local business support meetings and training Company Description NYSE WAT is a global leader in analytical instruments separations technologies and software serving the life materials food and environmental sciences for over 65 years Our Company helps ensure the efficacy of medicines the safety of food and the purity of water and the quality and sustainability of products used every day In over 100 countries our 7 600 passionate employees collaborate with customers in laboratories manufacturing sites and hospitals to accelerate the benefits of pioneering science Diversity and inclusion are fundamental to our core values at Waters Corporation It benefits our employees our products our customers and our community Waters complies with all applicable federal state and local laws Qualified applicants are considered without regard to sex race color ancestry national origin citizenship status religion age marital status including civil unions military service veteran status pregnancy including childbirth and related medical conditions genetic information sexual orientation gender identity legally recognized disability domestic violence victim status or any other characteristic protected by law Waters is proud to be an equal opportunity workplace and is an affirmative action employer All hiring decisions are based solely on qualifications merit and business needs at the time