Branch Manager

Job Description Key Responsibilities: 1. Branch Operations - Manage the opening and closing of the branch store as per standard operating procedures. - Ensure timely and accurate reporting to the Head Office and Branch Manager. - Maintain orderliness, cleanliness, and professional ambiance of the branch premises. - Oversee product display, housekeeping, and stock management to enhance customer experience. - Ensure all branch operations comply with company policies and audit standards. 2. Team Management - Train and mentor branch staff and new employees to improve efficiency and service quality. - Motivate the team to achieve sales and performance targets. - Foster a collaborative and positive work environment promoting teamwork, transparency, and mutual respect. - Conduct periodic team performance evaluations and recommend improvements. 3. Marketing and Business Development - Execute Through-The-Line (TTL) marketing activities in alignment with the marketing team. - Engage in customer calling, follow-ups, and local marketing initiatives to drive footfall. - Manage WhatsApp, social, and digital marketing promotions at the branch level. - Assist in building customer loyalty and driving repeat business. 4. Customer Service - Greet and assist customers by understanding their needs and preferences. - Provide detailed product information and offer tailored recommendations. - Handle customer queries, complaints, and feedback with professionalism. - Manage referral programs, gifts, and other customer engagement activities. 5. Stock and Inventory Management - Conduct daily cycle counts of branch stocks and prepare detailed inventory reports using ERP or POS systems. - Support the Branch Manager in stock forecasting and maintaining Minimum Stock Levels (MSL). - Report shortages, damages, or discrepancies in inventory promptly. - Coordinate with logistics and supply chain teams for timely stock replenishment. - Ensure effective implementation of stock control and loss prevention measures. 6. Alignment with Organizational Values - Prepare and maintain all branch-related reports and MIS including sales performance, inventory updates, and customer insights. - Participate in branch and organizational review meetings to share progress, challenges, and best practices. - Ensure strict adherence to company policies, SOPs, and HR guidelines. - Promote and uphold the organization's values, culture, and ethics in all operations. Required Qualifications & Experience: - Bachelor's degree in Business Administration, Retail Management, or a related field. - 48 years of experience in retail branch operations, store management, or sales supervision. - Strong understanding of inventory management systems (ERP/POS). - Proven ability to manage teams, handle customer interactions, and meet sales targets. - Excellent communication, leadership, and organizational skills. - Fluency in local language and proficiency in MS Office tools.