Officer/ Assistant Vice President

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day Being a Great Place to Work is core to how we drive Responsible Growth This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations At Bank of America you can build a successful career with opportunities to learn grow and make an impact Join us What would you like the power to do At Bank of America we ask this question every day of all those we serve It is at the core of how we live our values deliver our purpose and achieve responsible growth This is an opportunity to join a fast paced team with a huge focus on world class client experience You can look forward to service advice support and manage portfolio of Global Treasury Services MNC FI and Middle Market clients by providing professional courteous and high quality customer service in all aspects of domestic international and cash management services We make a continuous effort to improve the client experience by leveraging our people and new technologies to deliver the power to make business easier We re also delivering an industry-leading employee experience by investing in operational excellence driven tech that simplifies your workflows offering exceptional learning experiences implementing local and global ESAT initiatives etc So What would you like the power to do Responsibilities Work with Team Business Partners and Clients to provide and promote quality service resolutions Manage the day to day servicing enquiries of Pan India clients Log investigate and resolve all enquiries in a timely accurate manner in accordance with Service Levels Undertake regulatory remediations and ensure closures within designated timelines Provide consistent service and keep clients informed on status of all outstanding enquiries Periodic analysis of client enquiry statistics to identify trends and recurring issues Routine dialogue with client to understand key requirements pro-active engagement for outstanding enquiries deliverables Liaise with local regional operations at all levels for timely and accurate resolution of queries Work with team business partners Wire Investigations team and clients to provide and promote quality service solutions Be the client s trusted advisor and provide proactive services including commercialization of new solutions etc Need to use high level discretion to understand client s requirement and escalate as appropriate Provide back up support to other Client Services Advisor and be a team player Deliver a world class client experience Skills 8-10 years Client Service experience preferably within an international domestic payments banking environment-corporate banking experience alternatively retail banking experience Knowledge of treasury and cash management services to provide advisory services to clients Good interpersonal and problem solving skills Strong persuasion client management skills Good verbal and written communication skills are essential for this role Ability to thrive on challenges work in high pressured environment and meet tight deadlines Good time management skills Strong team player with good work ethics Ability to work independently as part of an elite team Attention to detail Highly organized Adapts easily to change Takes personal ownership and accountability of the work assigned Ability to build strong client relationships alongwith a proactive approach Friendly outgoing personality to deal with clients business partners It will help to have an Operational Excellence mindset