Technical Account Manager

Job Description Job Description THE OPPORTUNITY As a Technical Account Manager at Xactly Corporation, you will manage a portfolio of production customers. You will be responsible for conducting quarterly planning sessions, leading and implementing changes in Xactly's suite of products. You will work with your customers to accelerate value, improve operational efficiency, provide best practice recommendations for business process optimization and end user experience. Client interactions will typically be at the Director level and above at companies who expect a high level of customer service. We are seeking an individual with strong consulting experience, excellent communication and customer management skills, preferably with domain expertise in sales compensation or management and experience with any programming language or skills with relational databases. At Xactly, we believe everyone has a unique story to tell, and these small differences between us have a big impact. When bright, diverse minds come together, we're challenged to think different ways, generate creative ideas, be more innovative, and take on new perspectives. Our customers come from different cultures and walks of life all around the world, and we believe our teams should reflect that to build strong and lasting relationships. THE TEAM Xactly's Professional Services team is a mix of consultants, compensation experts, and sales professionals. The team comes from a plethora of industries including SaaS, consulting, financial services and management consulting. They're a group of driven, highly motivated, self- starters who have the ability to adapt quickly and thrive in a fluid start-up culture. They are fast learners turned compensation consultants with the business savvy to execute complex projects in all client verticals and interact with any customer personal. THE SKILL SET - Bachelor's degree or equivalent experience - 4-6 years of experience in Technology Consulting and Business Analysis, or related fields - Prior experience with the Sales Performance Management (SPM) domain is required - Translation of customer requirements into solution design with the ability to guide clients through the decision-making process and consult on best practices or business changes which will improve their solution and experience - Strong technology and business acumen with matching problem-solving skills (business and technical) - Deep understanding of SDLC, RDBMS data structures, and database concepts - Strong skills in SQL development - System integration experience and troubleshooting skills - Ability to work as functional and engagement lead on assigned projects and oversee the work of others as needed while driving customer outcomes - Outstanding service-orientation, strong interpersonal and communication skills - Strong analytical and problem-solving skills (business and technical) - Past experience in a deadline-driven, fast-paced environment - Self-aware, motivated, coachable, and able to work seamlessly as part of a larger team - Able to work with minimal or no oversight Within One Month, You'll - Participate in our Professional Services Bootcamp, which will introduce you to our products and processes as well as take you through a mock implementation. - Begin ramping onto projects as soon as training is completed. - Interact with customers as part of your initial engagements. Within Three Months, You'll - Consistently and successfully implement work for both new and existing customers. - Be fully ramped up, managing up to 10 customer engagements. - Be fully versed in Xactly tools keeping essential customer data organized and tracking all your interactions with customers. - Become a subject matter expert in at least one aspect of Xactly's products and related activities, including supporting other Technical Account Managers as they work with that aspect. - Create urgency, instill confidence, and provide fantastic customer service as you guide customers through increasing adoption of Xactly at their company. Within Six Months, You'll - Continue to manage a high volume of customers through proactive planning sessions to identify initiatives that drive short term and long term value to our customers. Build and maintain a healthy backlog of customer initiatives. - Interact with customers each day to drive urgency, engagement and utilization. - Become a subject matter expert in several aspects of Xactly's products, including developing training materials to support other Technical Account Managers. - Meet and exceed quarterly metrics and objectives. - Provide input for overall implementation process improvements. Within Twelve Months, You'll - Mentor new hires and teach best practices to lead the team towards future success. - Deepen knowledge of tactics to increase customer satisfaction and improve implementation time within your projects and share across the team. - Lead requirements gathering sessions with customers, create a design which meets their needs, and execute on it in our applications. - Identify gaps within our processes, propose solutions and execute to continue raising the bar with the team. Benefits & Perks (use For India Jobs Only) - Paid Time Off (PTO) - Comprehensive Health and Accidental Insurance Coverage - Tuition Reimbursement - XactlyFit Gym/Fitness Program Reimbursement - Free snacks onsite(if you work in office) - Generous Employee Referral Program - Free Parking and Subsidized Bus Pass (a go-green initiative) - Wellness program Our Vision Unleashing human potential to maximize company performance. We address a critical business need: to incentivize employees and align their behaviors with company goals. Our Core Values Customer Focus | Accountability | Respect | Excellence (CARE) are the keys to our success, and each day we're committed to upholding them by delivering the best we can to our customers. Xactly is proud to be an Equal Opportunity Employer. Xactly provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law. This means we believe in celebrating diversity and creating an inclusive workplace environment, where everyone feels valued, heard, and has a sense of belonging. By doing this, everyone in the Xactly family has the power to make a difference and unleash their full potential. We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.