Supply Chain Coordinator

4 days ago

Navi Mumbai Mumbai India Celcius Logistics Solutions Pvt Ltd Full time

Job Description

Job description

Delivery Operations Management:

- Manage daily last-mile delivery operations, ensuring adherence to timelines and SLAs.
- Oversee routing, scheduling, and allocation of delivery resources for maximum efficiency.
- Collaborate with 3PL partners, in-house teams, and drivers to ensure smooth delivery processes.

Performance Monitoring & Analysis:

- Track key performance indicators (KPIs) such as on-time delivery rate, customer satisfaction, and order accuracy.
- Identify bottlenecks and implement solutions to improve delivery efficiency.
- Use data analytics to optimize routes, delivery methods, and resource utilization.

Vendor & Fleet Management:

- Manage relationships with third-party logistics (3PL) providers and negotiate contracts as needed.
- Ensure proper maintenance, availability, and tracking of delivery vehicles and assets.

Customer Experience:

- Address delivery issues, complaints, and escalations promptly.
- Develop strategies to improve customer satisfaction through enhanced delivery processes.

Technology Integration:

- Leverage delivery management software and GPS tracking tools to streamline operations.
- Collaborate with IT teams to implement and upgrade systems as necessary.

Compliance & Safety:

- Ensure compliance with all relevant regulations and safety standards.
- Train and supervise drivers and logistics staff on safety protocols and operational procedures.

Cost Optimization:

- Monitor and manage delivery budgets, reducing costs while maintaining service quality.
- Identify opportunities for process automation and operational improvements to reduce delivery expenses.

Qualifications & Skills:

Bachelor's Qualified

Language - English, Hindi and local language.

Monday - Friday

Industry

Transportation, Logistics, Supply Chain and Storage

Employment Type

Full-time

Experience - 0-2 years (Freshers can also apply)

- CTC - 16k - 20k

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