Customer Success Engineer

Strength in Trust OneTrust s mission is to enable organizations to use data and AI responsibly Our platform simplifies the collection of data with consent and preferences automates the governance of data with integrated risk management across privacy security IT tech third-party and AI risk and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation Recognized as a market pioneer and leader OneTrust boasts over 300 patents and serves more than 14 000 customers globally ranging from industry giants to small businesses As a Customer Success Engineer CSE at OneTrust you will be a key enabler of customer success by helping users overcome product-related challenges through focused high-quality Ask the Expert sessions These 1-2 hour sessions provide hands-on troubleshooting guidance and configuration support to customers across our platform Your role is to help unblock customers and empower them with the knowledge and confidence to effectively use OneTrust to meet their operational needs You will bring product expertise strong communication skills and a calm customer-first mindset to every interaction While this role is primarily reactive and tactical in nature it plays a critical role in ensuring positive customer outcomes In addition to delivering sessions CSEs contribute reusable content such as knowledgebase articles blog posts and video tutorials to support scalable enablement This position is an ideal stepping stone for those looking to grow into more strategic consultative roles within the Customer Success Architecture team Your Mission Deliver 1 1 Ask the Expert sessions with customers focused on resolving issues clarifying product behavior and answering how-to questions across one or more OneTrust solution domains Translate customer challenges into actionable guidance empowering users to configure troubleshoot and move forward confidently Stay calm and professional under pressure especially when working with frustrated or time-sensitive customers Build trusted working relationships with customer users and administrators through empathy product knowledge and clear communication Partner with CSAs Support Product and Enablement teams to relay customer insights and improve internal processes Create and maintain scalable enablement assets that reflect common patterns seen in customer engagements Preferred Background Prior experience as a OneTrust Implementation Consultant or Support Engineer or in a customer-facing role involving direct OneTrust platform usage Candidates without OneTrust experience must demonstrate expertise in a comparable platform e g GRC privacy data governance consent management with proven ability to ramp quickly Qualifications Experience Experience in a technical customer-facing role such as Customer Success Support Engineering Professional Services or Solutions Consulting Familiarity with cloud-based software platforms and enterprise SaaS workflows Skills Attributes Strong product troubleshooting and problem-solving skills Excellent written and verbal communication with the ability to simplify complex topics Customer-first mindset with high emotional intelligence and empathy Ability to multitask prioritize and manage time across multiple engagements Comfortable collaborating cross-functionally with CSAs Support and Product teams Growth Path This role offers the opportunity to deepen your product and customer engagement expertise on the path toward more strategic positions within the Customer Success Architecture team such as Customer Success Architect CSA Where we Work We are embracing an office first culture encouraging three days a week in office for most roles with meaningful opportunities to collaborate and celebrate in person Each role may have specific requirements or flexibility depending on the scope of the position so we encourage you to verify this with your recruiter during your first interview Benefits As an employee at OneTrust you will be part of the OneTeam That means you ll receive support physically mentally and emotionally so that you can do your best work both in and out of the office This includes comprehensive healthcare coverage flexible PTO equity RSUs annual performance bonus opportunities retirement account support 14 weeks of paid parental leave career development opportunities company-paid privacy certification exam fees and much more Specific benefits differ by country For more information talk to your recruiter or visit onetrust com careers Resources Check out the following to learn more about OneTrust and its people Your Data You have the right to have your personal data updated or removed You also have the right to have a copy of the information OneTrust holds about you Further details about these rights are available on the website in our You can change your mind at any time and have your personal data removed from our database In order to do this you must contact us and let us know you wish to be removed The request should be made on the Recruitment fraud warning OneTrust is aware of scams involving false offers of employment with our company The fraudulent jobs interviews and job offers use fake websites email addresses group chat and text messages Be aware that we never ask candidates for personal information IDs or bank information during the interview process We do not interview prospective candidates via instant message or group chat and do not require candidates to purchase products or services or process payments on our behalf as a condition of any employment offer Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an onetrust com email address You may also receive legitimate emails from us greenhouse-mail io Recruiters will only reach out to candidates who have applied for a role through our ATS Greenhouse or prospects via LinkedIn InMail Job offers will come from a recruiter and may have a docusign net email address For more information or if you have been targeted please reach out to Our Commitment to You When you join OneTrust you are stepping onto a launching pad - the countdown has begun The destination A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work As a pioneer your voice and expertise will help chart the direction of an entirely new category Our commitment to putting people first starts with you Your growth is part of the mission Our goal is to give you the power to embark on the next phase of your uniquely unique career OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by local laws