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What you ll doThe IT Operations Specialist focuses upon activities that help to identify and manage the changing customer business user needs regarding IT requirements and ensure customer satisfaction with Vodafonexefxbfxbds IT products and services in line with the Customer Service Management strategy Providing technical advice and administration across the IT lifecycle for all end-users The IT Operations Specialist has a good understanding of established concepts and procedures in IT operations including administration and maintenance of assigned applications services systems and solutions incident management problem management change and release management and vendor management to drive improvements through innovation best practice techniques and collaboration Typically reports to the IT Operations Manager Who you are Advises on and executes administrative activities against the operations plans to enable the achievement of the Technology strategy Supports the team to deliver appropriate actions to keep the system service in good working order preventing incidents from arising and restoring system service to normal operation in line with objectives and KPIs Effectively coordinates with colleagues to deliver required applications systems and solutions for all end-users related to incident management problem management change and release management and vendor management Understands market trends and contributes to suggested improvements for processes procedures and business interfaces related to IT Operations and maintenance activities ensuring operating efficiency for all applications and support Executes the tasks and activities in line with the plan to ensure the effectiveness of the area Supports the end-to-end projects that improve customer and employee satisfaction Supports the team in automation and digitisation capacity planning analysing reporting and investigating service performance metrics Maintains relations with internal and external partners Uses communication skills to exchange ideas and information in a concise and logical way to support the team priorities resolve incidents and interface with 1st line teams and with suppliers on incident resolution Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas Not a perfect fitWorried that you don t meet all the desired criteria exactly At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive whatever their personal or professional background If you re excited about this role but your experience doesn t align exactly with every part of the job description we encourage you to apply as you may be the right candidate for this role or another role and our recruitment team can help you see how your skills fit in What s in it for youWe want you to feel happy and fulfilled at work without compromising the other things in life that matter to you There are lots of ways we support this including hybrid working and generous parental leave You ll also get four Spirit Days a year to focus on your personal development and wellbeing plus a host of other great benefits too Who we areYou may have already heard of Vodafone - We re a leading Telecommunications company in Europe and Africa But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers businesses and people around the world creating a better future for everyone As part of our global family whether that s Vodafone Vodacom or VOIS you ll feel a sense of pride and purpose as you contribute to our culture of innovation We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race colour age veteran status gender identification sexual orientation pregnancy ethnicity disability religion political affiliation trade union membership nationality indigenous status medical condition HIV status social origin cultural background social or marital status Together we can Vodafone is committed to attracting developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business We actively encourage everyone to consider becoming a part of our journey