Client Success Specialist

7 days ago

Hyderabad, India Monamit Technology Solutions Private Limited Full time

Job Description Key Responsibility Account Management: - Oversee & Maintaining relationships with key clients - Daas - Services - Solutions - Leasing Services - Understand specific needs and ensuring their satisfaction - SPOC to Key Clients to address issues or inquiries or resolve issues Sales and Growth - Understand client needs and requirements - Develop and implement Key Client Account plans - Daas - Services - Solutions - Leasing Services - Identify opportunities for revenue growth along clients unique requirements - Delivery value and align the product offerings with the client's needs Negotiation & Contract Management - Negotiate Product Deals & Pricing agreements in coordination with Sales Head and Regional Sales Manager - Maintain the repository of contract agreements & invoices Cross Department Coordination - Work with internal teams sales operations, Customer Support, Stores & Logistics to ensure client needs are met or exceeded Reports - Sales Performance Reports - Track sales targets, Sales figures - Institutional accounts - Key Account Status Reports - Comprehensive overview of each key account - Location, company status, Engagement frequency and actionable next steps - Sales Activity Reports - Document each interaction with the client, including details of the activity, its outcome, and any follow-up actions - Sales Funnel Reports - Track the progress of potential deals through different stages, from initial lead to order booked or deal lost Qualifications & Experience Qualifications Educational Qualifications - MBA Technology Management / Marketing / Sales / Operations with Graduation Experience - 5+ years in IT Hardware, IT sales-based organisation in Domestic market and working experience in dealing corporate clients - B2B IT sales / IT products/services experience across different sectors

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