
Engineer - Customer Support
3 weeks ago
Job Description
Job Title: Service Engineer
Department: Customer Support
Location: Udaipur
Reports To: Service Manager / Technical Head
Company: Inkarp Instruments Services
About Inkarp Instruments Services
Inkarp Instruments is a trusted name in delivering high-quality laboratory, analytical, scientific, and research instrumentation across various sectors including healthcare, pharmaceuticals, academia, and industrial R&D. With a focus on excellence in service and technical support, we aim to empower scientific progress through precision and reliability.
Job Summary
We are seeking a motivated and skilled Service Engineer to join our Technical Services team. The role involves installation, calibration, maintenance, troubleshooting, and repair of a wide range of laboratory, analytical, and scientific instruments. The position also includes execution and management of Annual Maintenance Contracts (AMC), ensuring high standards of service and customer satisfaction.
Key Responsibilities
- Installation & Commissioning: Set up and install scientific instruments at customer sites, ensuring full operational readiness.
- Preventive & Corrective Maintenance: Perform scheduled maintenance and attend breakdown calls for instruments under warranty or AMC.
- Troubleshooting & Repairs: Diagnose and resolve technical issues efficiently, both remotely and on-site.
- AMC Execution:
- Carry out service activities for instruments under AMC contracts, including scheduled visits, preventive checks, and emergency support. o Maintain and update AMC service logs, renewal status, and customer communication. o Coordinate with the service coordinator/manager to ensure timely and complete AMC delivery.
- Calibration & Validation: Conduct calibration and support IQ/OQ/PQ documentation as per industry and regulatory requirements.
- Customer Support: Provide technical assistance and training to end-users for optimal instrument operation and longevity.
- Documentation: Maintain accurate and timely service reports, AMC logs, and instrument history records
Sales Support (Optional): Identify opportunities for AMC renewals, spares,
and upgrades during service visits and communicate with the sales team.
Compliance: Ensure all service activities are carried out in line with safety,
quality, and regulatory standards.
Required Qualifications & Skills
Education: Diploma / B.E. / B.Tech in Electronics, Instrumentation, Biomedical Engineering, or related field.
Experience: 1 5 years in servicing laboratory or scientific instruments, including AMC execution.
Technical Skills: Strong technical troubleshooting, hands-on maintenance, and documentation skills; knowledge of electrical, mechanical, and software systems related to lab instruments.
Soft Skills: Good communication, interpersonal skills, customer focus, and
ability to work independently.
Travel: Willingness to travel extensively to customer sites as needed.
Preferred Qualifications
- Familiarity with AMC management practices and reporting.
- Experience with instruments from global OEMs in spectroscopy, chromatography, microscopy, etc.
- Understanding of service CRM systems and ERP tools.
- Knowledge of quality standards like ISO, GLP, GMP, NABL.
What We Offer
- Competitive compensation and travel allowances.
- Opportunities for professional growth and training.
- Exposure to advanced lab and analytical technologies.
- Supportive work environment with a focus on service excellence.
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