Engineer - Customer Support

3 weeks ago

Udaipur India Inkarp Full time

Job Description

Job Title: Service Engineer

Department: Customer Support

Location: Udaipur

Reports To: Service Manager / Technical Head

Company: Inkarp Instruments Services

About Inkarp Instruments Services

Inkarp Instruments is a trusted name in delivering high-quality laboratory, analytical, scientific, and research instrumentation across various sectors including healthcare, pharmaceuticals, academia, and industrial R&D. With a focus on excellence in service and technical support, we aim to empower scientific progress through precision and reliability.

Job Summary

We are seeking a motivated and skilled Service Engineer to join our Technical Services team. The role involves installation, calibration, maintenance, troubleshooting, and repair of a wide range of laboratory, analytical, and scientific instruments. The position also includes execution and management of Annual Maintenance Contracts (AMC), ensuring high standards of service and customer satisfaction.

Key Responsibilities

- Installation & Commissioning: Set up and install scientific instruments at customer sites, ensuring full operational readiness.
- Preventive & Corrective Maintenance: Perform scheduled maintenance and attend breakdown calls for instruments under warranty or AMC.
- Troubleshooting & Repairs: Diagnose and resolve technical issues efficiently, both remotely and on-site.
- AMC Execution:
- Carry out service activities for instruments under AMC contracts, including scheduled visits, preventive checks, and emergency support. o Maintain and update AMC service logs, renewal status, and customer communication. o Coordinate with the service coordinator/manager to ensure timely and complete AMC delivery.
- Calibration & Validation: Conduct calibration and support IQ/OQ/PQ documentation as per industry and regulatory requirements.
- Customer Support: Provide technical assistance and training to end-users for optimal instrument operation and longevity.
- Documentation: Maintain accurate and timely service reports, AMC logs, and instrument history records

Sales Support (Optional): Identify opportunities for AMC renewals, spares,

and upgrades during service visits and communicate with the sales team.

Compliance: Ensure all service activities are carried out in line with safety,

quality, and regulatory standards.

Required Qualifications & Skills

Education: Diploma / B.E. / B.Tech in Electronics, Instrumentation, Biomedical Engineering, or related field.

Experience: 1 5 years in servicing laboratory or scientific instruments, including AMC execution.

Technical Skills: Strong technical troubleshooting, hands-on maintenance, and documentation skills; knowledge of electrical, mechanical, and software systems related to lab instruments.

Soft Skills: Good communication, interpersonal skills, customer focus, and

ability to work independently.

Travel: Willingness to travel extensively to customer sites as needed.

Preferred Qualifications

- Familiarity with AMC management practices and reporting.
- Experience with instruments from global OEMs in spectroscopy, chromatography, microscopy, etc.
- Understanding of service CRM systems and ERP tools.
- Knowledge of quality standards like ISO, GLP, GMP, NABL.

What We Offer

- Competitive compensation and travel allowances.
- Opportunities for professional growth and training.
- Exposure to advanced lab and analytical technologies.
- Supportive work environment with a focus on service excellence.

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