
Engineer - Customer Support
2 hours ago
Job Description
Job Title: Service Engineer
Department: Customer Support
Location: Udaipur
Reports To: Service Manager / Technical Head
Company: Inkarp Instruments Services
About Inkarp Instruments Services
Inkarp Instruments is a trusted name in delivering high-quality laboratory, analytical, scientific, and research instrumentation across various sectors including healthcare, pharmaceuticals, academia, and industrial R&D. With a focus on excellence in service and technical support, we aim to empower scientific progress through precision and reliability.
Job Summary
We are seeking a motivated and skilled Service Engineer to join our Technical Services team. The role involves installation, calibration, maintenance, troubleshooting, and repair of a wide range of laboratory, analytical, and scientific instruments. The position also includes execution and management of Annual Maintenance Contracts (AMC), ensuring high standards of service and customer satisfaction.
Key Responsibilities
- Installation & Commissioning: Set up and install scientific instruments at customer sites, ensuring full operational readiness.
- Preventive & Corrective Maintenance: Perform scheduled maintenance and attend breakdown calls for instruments under warranty or AMC.
- Troubleshooting & Repairs: Diagnose and resolve technical issues efficiently, both remotely and on-site.
- AMC Execution:
- Carry out service activities for instruments under AMC contracts, including scheduled visits, preventive checks, and emergency support. o Maintain and update AMC service logs, renewal status, and customer communication. o Coordinate with the service coordinator/manager to ensure timely and complete AMC delivery.
- Calibration & Validation: Conduct calibration and support IQ/OQ/PQ documentation as per industry and regulatory requirements.
- Customer Support: Provide technical assistance and training to end-users for optimal instrument operation and longevity.
- Documentation: Maintain accurate and timely service reports, AMC logs, and instrument history records
Sales Support (Optional): Identify opportunities for AMC renewals, spares,
and upgrades during service visits and communicate with the sales team.
Compliance: Ensure all service activities are carried out in line with safety,
quality, and regulatory standards.
Required Qualifications & Skills
Education: Diploma / B.E. / B.Tech in Electronics, Instrumentation, Biomedical Engineering, or related field.
Experience: 1 5 years in servicing laboratory or scientific instruments, including AMC execution.
Technical Skills: Strong technical troubleshooting, hands-on maintenance, and documentation skills; knowledge of electrical, mechanical, and software systems related to lab instruments.
Soft Skills: Good communication, interpersonal skills, customer focus, and
ability to work independently.
Travel: Willingness to travel extensively to customer sites as needed.
Preferred Qualifications
- Familiarity with AMC management practices and reporting.
- Experience with instruments from global OEMs in spectroscopy, chromatography, microscopy, etc.
- Understanding of service CRM systems and ERP tools.
- Knowledge of quality standards like ISO, GLP, GMP, NABL.
What We Offer
- Competitive compensation and travel allowances.
- Opportunities for professional growth and training.
- Exposure to advanced lab and analytical technologies.
- Supportive work environment with a focus on service excellence.
-
Customer Support Service Engineer-electrical
1 week ago
Udaipur, India Shaleen management consultants Full timeWe are seeking an experienced Customer Support Service Engineer to join our team. The ideal candidate will provide on-site technical support to clients, troubleshoot product issues, and ensure smooth operations for our customers. Required Candidate profile Diploma in Electrical or Mechanical Engineering with 3-5 years of experience in electrical...
-
Customer Support Engineer
2 weeks ago
India LTIMindtree Full timeJob Description: Strong communications skills Excellent spoken and written English communication skills. Effective, polished interaction with customer to gather information quickly. explain customer responsibilities in resolving issue. communicate next steps and status; and inspire confidence. Demonstrable troubleshooting skills. Cross-team...
-
Customer Support Specialist
2 weeks ago
Udaipur, Rajasthan, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 17,00,000Job TitleA Customer Support Specialist is responsible for providing technical assistance to customers. This role involves troubleshooting software and hardware issues, communicating with customers, and escalating complex problems to internal teams.Key Responsibilities:Diagnose and troubleshoot technical issues in an expedient mannerCommunicate with customers...
-
Senior PostgreSQL Support Engineer
4 weeks ago
India CYBERTEC PostgreSQL Services and Support Full timeSenior PostgreSQL Support Engineer (Full time, Austria or Remote)CYBERTEC PostgreSQL is seeking a Senior PostgreSQL Support Engineer (Level 3/4 Escalation) to join our team. If you live and breathe PostgreSQL, thrive on solving the toughest performance puzzles, and enjoy mentoring the next generation of database pros, this role is for you.About CYBERTEC...
-
Customer Support Executive
7 days ago
India UnifyCX Full timeJob Description Job Preview: Technical Support Engineer - Role : Technical Support Engineer - Designation : Graduate Engineering Trainee - Work Location: Mangalore - Shift: 9 hours per day, with shift changes every 4 weeks. (4 shifts) Role Overview We are looking for a skilled and motivated Technical Support Engineer to join our team, focusing on VPN...
-
Customer Support Engineer
2 weeks ago
Bengaluru, India Liferay Full timeJob Description About Liferay Liferay is a uniquely profitable B2B enterprise software company with 1,200+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we have been recognized by Gartner for empowering businesses around the world to solve complex...
-
Customer Support Executive
1 week ago
Udaipur, India Wooden Street Full timeCompany Description Wooden Street is India's finest online furniture brand, offering home furniture and decor solutions with a mission of "Affordable Luxury." We strive to enhance people's furniture and home decor experiences. With over 30,000 carefully designed furniture and decor products and 100+ Experience stores across India, we prioritize customer...
-
Customer Support Executive
2 weeks ago
Udaipur, India RL Conception Full time**Position: Customer Support Executive** **Location: Onsite - Udaipur (Raj.)** **Job Type: Full time/ Permanent** **Company: Beyoung Folks Private limited** **About Beyoung -** Beyoung is a fast-growing fashion brand that curates the latest fashion trends with a focus on premium quality, diverse collections, and pocket-friendly prices. Since 2018,...
-
Customer Support Engineer
2 days ago
Indore, India Siemens Healthineers Full timeJob Description Installation & Service support for equipment such as MRI/ CT/Cath Lab/Digital X ray. - Handling breakdowns, updates call, safety checks and closure of calls. - Routine maintenance, tune ups, calibration, quality checks of the systems to ensure uptime of systems. - Machine demonstrations and first level application to user. - Remote service...
-
Customer Support Executive
7 days ago
Udaipur, Rajasthan, India PINCODEKART Full time ₹ 1,44,000 - ₹ 1,92,000 per yearAbout the Role:PincodeKart is hiring a Customer Support Executive with at least 6 months of experience in calling or customer service. The candidate will handle customer queries, provide solutions, and ensure a smooth support experience across calls, emails, and chats.Key Responsibilities:Handle inbound and outbound customer calls and resolve queries...