Engineer - Customer Support

3 weeks ago


Udaipur India Inkarp Full time

Job Description

Job Title: Service Engineer

Department: Customer Support

Location: Udaipur

Reports To: Service Manager / Technical Head

Company: Inkarp Instruments Services

About Inkarp Instruments Services

Inkarp Instruments is a trusted name in delivering high-quality laboratory, analytical, scientific, and research instrumentation across various sectors including healthcare, pharmaceuticals, academia, and industrial R&D. With a focus on excellence in service and technical support, we aim to empower scientific progress through precision and reliability.

Job Summary

We are seeking a motivated and skilled Service Engineer to join our Technical Services team. The role involves installation, calibration, maintenance, troubleshooting, and repair of a wide range of laboratory, analytical, and scientific instruments. The position also includes execution and management of Annual Maintenance Contracts (AMC), ensuring high standards of service and customer satisfaction.

Key Responsibilities

- Installation & Commissioning: Set up and install scientific instruments at customer sites, ensuring full operational readiness.
- Preventive & Corrective Maintenance: Perform scheduled maintenance and attend breakdown calls for instruments under warranty or AMC.
- Troubleshooting & Repairs: Diagnose and resolve technical issues efficiently, both remotely and on-site.
- AMC Execution:
- Carry out service activities for instruments under AMC contracts, including scheduled visits, preventive checks, and emergency support. o Maintain and update AMC service logs, renewal status, and customer communication. o Coordinate with the service coordinator/manager to ensure timely and complete AMC delivery.
- Calibration & Validation: Conduct calibration and support IQ/OQ/PQ documentation as per industry and regulatory requirements.
- Customer Support: Provide technical assistance and training to end-users for optimal instrument operation and longevity.
- Documentation: Maintain accurate and timely service reports, AMC logs, and instrument history records

Sales Support (Optional): Identify opportunities for AMC renewals, spares,

and upgrades during service visits and communicate with the sales team.

Compliance: Ensure all service activities are carried out in line with safety,

quality, and regulatory standards.

Required Qualifications & Skills

Education: Diploma / B.E. / B.Tech in Electronics, Instrumentation, Biomedical Engineering, or related field.

Experience: 1 5 years in servicing laboratory or scientific instruments, including AMC execution.

Technical Skills: Strong technical troubleshooting, hands-on maintenance, and documentation skills; knowledge of electrical, mechanical, and software systems related to lab instruments.

Soft Skills: Good communication, interpersonal skills, customer focus, and

ability to work independently.

Travel: Willingness to travel extensively to customer sites as needed.

Preferred Qualifications

- Familiarity with AMC management practices and reporting.
- Experience with instruments from global OEMs in spectroscopy, chromatography, microscopy, etc.
- Understanding of service CRM systems and ERP tools.
- Knowledge of quality standards like ISO, GLP, GMP, NABL.

What We Offer

- Competitive compensation and travel allowances.
- Opportunities for professional growth and training.
- Exposure to advanced lab and analytical technologies.
- Supportive work environment with a focus on service excellence.



  • India Solutions Infoway Support Services Full time

    **No of Vacancies : 5** **Experience : 0-5 years** **Job Location: Thiruvalla, Kerala / Work from Home** **Salary: 10,000 INR per month + Incentives** **Job Summary **:As a Customer Support Executive, you will play a crucial role in providing excellent customer service and ensuring customer satisfaction. You will be responsible for addressing customer...


  • Udaipur, Rajasthan, India Platinum Infotech Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionPlatinum Infotech is a leading business consultancy firm that specializes in empowering startups through AI-driven insights and data analytics. With over a decade of consultancy experience, we assist businesses in enhancing their digital presence, streamlining operations, and making informed decisions to achieve sustainable growth. By...


  • Udaipur, Rajasthan, India Webtter Internet Solutions Pvt. Ltd. Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    We are hiring a Customer Support Executive to assist our customers through calls, emails, and messages. Your role is to provide timely solutions, handle inquiries, and ensure a smooth customer experience. If you are a good communicator and enjoy helping people, this job is for youKey Responsibilities:Handle inbound and outbound customer calls politely and...


  • Udaipur, India Fusion Outsourcing Full time

    **About the Company**: Fusion Business Solutions (P) Ltd is one of the leading BPO outsourcing companies based in India, with offices in USA and UK. To be precise, we help businesses in their administrative, recruitment, and repetitive jobs as a be-fitting virtual staffing solutions provider. With the objective of reducing the in-house burden, saving time &...


  • Udaipur, Rajasthan, India PINCODEKART Full time ₹ 1,44,000 - ₹ 1,92,000 per year

    About the Role:PincodeKart is hiring a Customer Support Executive with at least 6 months of experience in calling or customer service. The candidate will handle customer queries, provide solutions, and ensure a smooth support experience across calls, emails, and chats.Key Responsibilities:Handle inbound and outbound customer calls and resolve queries...


  • Udaipur, India The Woodenstreet Furniture's Pvt.Ltd. Full time

    1. Support & provide customer service via phone calls & chats. 2. Effectively dealing with customers & identify and assessing customers’ needs to achieve satisfaction 3. Taking care of after-sales services 4. Build sustainable relationships and trust with customer accounts through open and interactive communication 5. Answer calls professionally to...


  • Ahmedabad, Gujarat, India, Gujarat Bergen Systems Pvt Ltd Full time

    Company DescriptionBergen Systems Pvt Ltd provides robust, innovative, and durable solutions for the electronics industry in India. With a focus on PCB Assembly Equipment, Wire Processing Equipment, and Semiconductor Packaging Equipment, Bergen Systems has become a key supplier for industry leaders in India. For over 30 years, Bergen Systems has set...


  • Udaipur, India The Wooden Street Furnitures Full time

    **Job Information**: Work Experience - 0-2 years Industry - E-Commerce Furniture State/Province - Rajasthan City - Udaipur Zip/Postal Code - 313001 Country - India 1. Support & provide customer service via phone-calls & chats. 2. Effectively dealing with customers & identify and assess customers’ needs to achieve satisfaction 3. Taking care of...


  • Bengaluru, Karnataka, India, Karnataka Bergen Systems Pvt Ltd Full time

    Company DescriptionBergen Systems Pvt Ltd, located in Bengaluru, provides robust, innovative, and durable solutions for the electronics industry in India. With a wide range of PCB Assembly Equipment, Wire Processing Equipment & Semiconductor Packaging Equipment, Bergen Systems is a key supplier for industry majors in India. For over three decades, Bergen...


  • Ahmedabad, Gujarat, India, Gujarat TIGI HR Full time

    Position: Technical Support Engineer (Ahmedabad | WFO)Experience: 2–4 YearsWe're looking for a proactive and technically skilled Customer Experience Engineer to join our team in Ahmedabad. The ideal candidate will provide application support, troubleshoot technical issues, and ensure timely resolution via ITSM/ticketing systems — all while meeting...