▷ Apply Now: Work FROM Home | International BPO | nights shifts

6 days ago


Mumbai, India Sharda Consultancy Services Full time

Job Description

- Handle inbound and outbound customer calls for international clients, providing excellent service and resolving queries efficiently.
- Communicate clearly and professionally in English to support customers from global markets.
- Follow call scripts and standard operating procedures to ensure high-quality service.
- Identify customer needs and provide appropriate solutions or escalate issues when required.
- Meet performance metrics such as call quality, response time, and customer satisfaction.
- Maintain accurate records of customer interactions using CRM tools.
- Adhere to company policies, schedules, and quality standards in a remote working environment.
- Collaborate with team leads and supervisors to continuously improve service delivery.

Requirements:

- Must have a personal laptop/desktop with stable internet connectivity.
- Quiet and professional work environment for night shift operations.
- Strong verbal and written English communication skills.
- Prior BPO or customer service experience preferred.


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