Principal Consultant- Network Operations

Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of what s possible this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Principal Consultant- Network Operations Engineering In this role you will be responsible for supporting the network operations 24X7 for internal IT You will be working actively on the operational issues along with internal external stakeholders to recover the systems failure proactive reactive You will work Incident Management Problem Management for each incidents tickets and need to ensure the high uptime to the business Your role will network L2 and need to work on various current upcoming technologies explained below to support business needs Responsibilities The candidate should be holding exp at hardcore 24X7 network Ops experience Front-end face for Genpact Network Team while participating in internal P1 P2 Incident resolution bridge call Participate in Bridge calls with clients for joint troubleshooting of network issues Work with different Vendors and service Provider for faster and accurate resolution Playing key role for network related incidents and providing key inputs for Problem Management Identifying open risk in the production network and provide input for mitigation Documenting all Changes done in production environment through Change Management process Must have worked on large scale infra Candidate must have worked handled the IT projects Global customer interaction is one of the key expectation from candidate The candidate should hold very rich experience in corporate LAN WAN infra Candidate must have worked on the latest technologies Cloud ACI SDN and SDWAN He she need to lead function and drive the project operations end to end Candidate should be very strong in written oral communication Hands-on experience on Cisco Routers ASR ISR Series and Switches 6500 4500 3850 Model Candidate must have work experience in implementing troubleshooting Routing Static EIGRP BGP and Policy Based routing and Switching issues VTP STP Fluency in English with good interpersonal skills and ability to communicate effectively Demonstrate positive attitude take initiative towards learning and accepting new challenges Willing to work in 24 7 environment in all technology domains Ability to understand analyze and resolve problems quickly with focus towards customer centricity Self-motivated and firm believer in team spirit Can face challenging circumstances with confidence and able to deliver better in stressful environment Excellent time management and ability to handle multiple concurrent tasks with minimal supervision Basic understanding of Network protocols and devices LAN WAN Routing Switching Firewall Basic understanding of Cloud computing Windows Linux Server Technology Storage Virtualization and Hardware Qualifications we seek in you Minimum Qualifications Graduate in engineering IT Preferred Qualifications Skills CCNA Must CCNP -Routing and Switching Good to have Why join Genpact Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Gain hands-on experience world-class training mentorship and AI certifications to advance your skills Grow with the best - Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace Committed to ethical AI - Work in an environment where governance transparency and security are at the core of everything we build Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140 000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training