Salesforce Business Analyst

3 weeks ago

Hyderabad, India Dextara Datamatics Full time

Role: Salesforce Senior Business Analyst Location: Hyderabad (Hybrid) Experience Required: 8+ years (with minimum 6+ years as a Salesforce Business Analyst) Preferred Certifications: Salesforce Administrator, Salesforce Business Analyst, Salesforce Sales Cloud / Service Cloud Consultant, Platform Developer I Roles and Responsibilities: - Partner with business teams to gather, analyze, and document functional & non-functional requirements. - Conduct requirement workshops, stakeholder meetings, and brainstorming sessions with development teams. - Prepare detailed Business Requirement Documents (BRD) and Functional Requirement Documents (FRD). - Design process flow diagrams, data flow diagrams, and visual workflow charts to support business understanding. - Implement Salesforce configuration changes including Flows, Fields, Page Layouts, Record Types, Custom Settings, Dashboards, and Reports. - Perform business process modelling, data modelling, and system analysis to design scalable solutions. - Identify, troubleshoot, and resolve Salesforce issues using established best practices. - Collaborate with cross-functional teams to align business goals with Salesforce capabilities. - Support user acceptance testing (UAT), training, and post-deployment support. Required Skills & Qualifications - 8+ years of total experience, with at least 6+ years as a Salesforce Business Analyst. - Strong understanding of Sales Cloud, Service Cloud, and Salesforce Admin capabilities. - Hands-on experience in Salesforce configuration and customization. - Proven experience in requirements gathering, process documentation, and business analysis. - Excellent communication, presentation, and stakeholder management skills. - Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio. - Detail-oriented, adaptable, and proactive in delivering results. - Strong problem-solving and analytical skills.

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