Salesforce Business Analyst

1 day ago


Hyderabad, India Dextara Datamatics Full time

Role: Salesforce Senior Business AnalystLocation: Hyderabad (Hybrid)Experience Required: 8+ years (with minimum 6+ years as a Salesforce Business Analyst)Preferred Certifications: Salesforce Administrator, Salesforce Business Analyst, Salesforce Sales Cloud / Service Cloud Consultant, Platform Developer IRoles and Responsibilities:Partner with business teams to gather, analyze, and document functional & non-functional requirements.Conduct requirement workshops, stakeholder meetings, and brainstorming sessions with development teams.Prepare detailed Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) .Design process flow diagrams , data flow diagrams , and visual workflow charts to support business understanding.Implement Salesforce configuration changes including Flows, Fields, Page Layouts, Record Types, Custom Settings, Dashboards, and Reports .Perform business process modelling, data modelling, and system analysis to design scalable solutions.Identify, troubleshoot, and resolve Salesforce issues using established best practices.Collaborate with cross-functional teams to align business goals with Salesforce capabilities.Support user acceptance testing (UAT), training, and post-deployment support.Required Skills & Qualifications8+ years of total experience , with at least 6+ years as a Salesforce Business Analyst .Strong understanding of Sales Cloud, Service Cloud, and Salesforce Admin capabilities .Hands-on experience in Salesforce configuration and customization.Proven experience in requirements gathering, process documentation, and business analysis .Excellent communication, presentation, and stakeholder management skills.Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio .Detail-oriented, adaptable, and proactive in delivering results.Strong problem-solving and analytical skills.



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