Sr. Manager, HR Ops

5 days ago

Hyderabad, India Pepsico Full time

Job Description Key Responsibilities - Manage and coordinate day-to-day HCM integration issues, including prioritization, resource allocation, and emergency response. - Assess the impact and risk of integration failures and communicate escalations to management as needed. - Consult with business clients to identify gaps in integration performance and align solutions with business requirements. - Identify issues requiring fundamental changes and provide proper documentation for rerouting or remediation. - Coordinate with Employee Central Issue/Incident Lead and HCM Integrations Leads to evaluate and resolve defects. - Create and maintain dashboards tracking integration tickets, failures, and KPIs for leadership insights. - Support global system outages, providing timely status updates and resolution tracking. - Verify troubleshooting steps provided by vendors and determine accurate next steps for issue resolution. - Analyze trends in integration and employee data issues to identify root causes and prevent recurring problems. - Assist with implementing new functionality and changes to the mass load tool, including testing relevant changes.

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