Service Desk Executive
4 weeks ago
Job Description
We are seeking a skilled Service Desk Executive to join our team in India. The ideal candidate will be responsible for providing technical support and ensuring a seamless experience for our users. You will be the first point of contact for technical issues, working to resolve them efficiently and effectively.
Responsibilities
- Provide first-level technical support to end-users via phone, email, or chat.
- Diagnose and resolve hardware and software issues in a timely manner.
- Manage service requests and incidents using the ticketing system.
- Escalate complex issues to appropriate technical teams when necessary.
- Document troubleshooting steps and resolutions for future reference.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Participate in team meetings and contribute to continuous improvement initiatives.
Skills and Qualifications
- 3-6 years of experience in a Service Desk or Technical Support role.
- Proficient in Windows and Mac OS environments.
- Strong understanding of common software applications (e.g., Microsoft Office, antivirus solutions).
- Experience with remote support tools and ticketing systems (e.g., ServiceNow, Jira).
- Excellent verbal and written communication skills in English.
- Strong analytical and troubleshooting skills.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Fluency in English and Kannada (Read, write, speak, understand)
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