Call Center Representative

2 days ago

Bengaluru, Karnataka, India NAZZTEC Full time
Job Description – Customer Support Executive (BPO)

Position: Customer Support Executive (Voice/Chat Process)

Location: Bangalore-Whitefield

Experience: 1.5 Yrs- 2.5 Yrs

Employment Type: Full-time

About the Role:

We are seeking enthusiastic and skilled professionals to join our dynamic Customer Support team. The ideal candidate will possess strong communication abilities, technical agility with office tools, and prior BPO experience. This role requires flexibility to work in rotational shifts while maintaining professionalism in customer interactions.

Key Responsibilities:

- Attend mandatory in-office training sessions and actively participate to ensure a smooth transition into the role.
- Handle customer interactions via voice or chat processes, ensuring high-quality support and resolution.
- Maintain accurate documentation and records using office automation tools.
- Collaborate with team members to meet operational targets and deliver outstanding service.
- Demonstrate adaptability in handling multiple tasks and tools in a fast-paced environment.

Requirements:

- Education: Minimum 12th Pass or equivalent (Commerce graduates preferred).
- Experience: At least 6 months of proven experience in a BPO environment. Prior voice/chat process experience is preferred.
- Communication Skills: Strong verbal and written English communication (minimum C1 level).
- Typing Skills: Minimum 25 WPM typing speed.
- Technical Proficiency: Comfortable working with office automation tools and digital platforms.
- Shift Flexibility: Open to rotational shifts, 5 days a week. (Note: Saturday & Sunday will not be fixed offs).

Why Join Us?

- Opportunity to grow in a fast-paced, process-driven environment.
- Equal opportunities employer — we are committed to gender equality and diversity.
- Continuous learning and development through structured training programs.

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#BPOJobs #BPOLife #CustomerSupport #CustomerService #SupportJobs #VoiceProcess #ChatProcess #TechnicalSupport #CallCenterJobs #ProcessExecutive

#CommunicationSkills #EnglishProficiency #TypingSkills #OfficeAutomation #ShiftFlexibility #RotationalShifts #C1English #ComputerSkills #DigitalTools #Multitasking

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#EqualOpportunityEmployer #DiversityAndInclusion #WorkplaceEquality #WomenAtWork #InclusiveWorkplace #DiversityHiring #Empowerment #EqualOpportunities #GenderEquality #RespectAtWork

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