Director Operations Technology Strategy

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward Role PurposeThe Standards and Governance Lead for Automation and Low Code No Code implementation will spearhead the development and implementation of robust governance frameworks and standards to support the organization s transformation initiatives This role will collaborate with stakeholders in the business service lines Intelligent Automation delivery teams Operations and Technology strategy teams and JLL technology teams The lead will identify gaps in existing structures assess risks and implement solutions that enhance operational efficiency and compliance They will be responsible for translating governance concepts into practical actionable standards and overseeing the development of policies and procedures The role involves establishing metrics to measure governance effectiveness conducting audits and facilitating continuous improvement Additionally the lead will manage change processes develop communication strategies and serve as the primary point of contact for governance-related matters within the transformation program Ultimately this position is crucial in ensuring that automation transformation efforts are underpinned by strong governance enabling sustainable growth and long-term value creation while supporting delivery agility What this job involvesKey responsibilities include Establishing and upholding a robust governance framework across the organization s Robotic Process Automation RPA Data Analytics Visualization tools and low code no code tools including upcoming tools onboarded Developing and maintaining comprehensive governance policies and ensuring alignment with industry best practices and regulatory requirements Create and implement risk management strategies related to data governance and tool usage to mitigate potential issues Collaborate with IT to understand the infrastructure and align the governance and standards with specific tool governance Collaborate with IT teams to define roles and responsibilities at every stage of the project development process to be in line with the policies and procedures Implement and oversee a change management process for updates to governance policies and standards ensuring smooth adoption Review and create best practice documents for various tools providing guidance for users and promoting consistency Support training initiatives and create training plans providing classroom training where required to enhance user knowledge and skills Implement maintain and approve best practices and standards for tools usage Identify any gaps in the existing governance and enhance basis the needs and policy changes as per the organization standards Implement audit process ensuring the existing governance and standards are adhered and identify any gaps Design best practices for replication and efficient delivery Clear understanding and implementation of governance around the AI tools Create SOPs and procedures for defined standards and procedures Every day is different and in all these activities wed encourage you to show your ingenuity Sound like you To apply you need to be have The CandidateThe successful candidate will combine strong technical expertise leadership and communication skills to ensure effective implementation and adherence to standards and policiesThe candidates will demonstrate strong communication strategic thinking risk management leadership collaboration and the ability to facilitate change and navigate conflictExperience Extensive professional experience and awareness of Intelligent Automation tools RPA BPM AI agents Low code No Code tools Experience of RPA technologies ideally Automation Anywhere or MS Power platform but other technologies acceptable Proven experience in developing and implementing governance frameworks policies and procedures across an organization Strong understanding of IT governance frameworks and IT infrastructure systems and applications Experience in conducting audits and assessments to evaluate compliance with governance standards and regulatory requirements Familiarity with regulatory requirements and relevant industry-specific regulations Experience in leading and managing projects related to governance risk management and compliance Prior experience in establishing and maintaining a centralized documentation repository for governance-related materials Experience in performing code reviews managing and conducting toll gate reviews with multiple stakeholder groups particularly for RPA solutions is required Experience in conducting internal audits around automation delivery to ensure adherence to standards Certification in RPA and or data analytics tools is a plus Experience in creating training plans and conducting trainings in collaboration with IT Teams and or external vendors ensuring proficient utilization of new technologies Behavioural Competencies Think Big - Thinks strategically simplifies the complex solves complex problems sees the big picture Drive Change - Thrives on change learning agility intellectually curious appetite for risks digital drive Helps others - Builds relationships actively collaborates helps others succeed Get it done - Acts decisively drives results passion to win takes ownership accountable resilient Business first - Focuses on customers and clients business financial acumen JLL first Inspire - Inspire others creates vision and strategy energizes others Location On-site Bengaluru KA Gurugram HRScheduled Weekly Hours 40Job Tags JBSIf this job description resonates with you we encourage you to apply even if you dont meet all the requirements Were interested in getting to know you and what you bring to the table JLL Privacy NoticeJones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Opportunity and Affirmative Action policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and or overall selection process you may contact us at This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL