15h Left: Service Desk Engineer

4 weeks ago


Mumbai, Maharashtra, India Infotree Global Solutions Full time
Job Description

We are looking for a skilled IT HelpDesk (Spanish) to join our IT support team. The ideal candidate will have experience in an international voice process, providing technical assistance to end-users while ensuring efficient troubleshooting and resolution of IT issues.

Key Responsibilities:

- Provide technical support to users via phone, email, and chat, ensuring high-quality customer service.
- Troubleshoot and resolve issues related to Active Directory, O365, VPN, and other enterprise IT systems.
- Manage user accounts, permissions, and security policies in Active Directory.
- Handle email administration and collaboration tools within Office 365 (O365).
- Support remote users by diagnosing and resolving VPN connectivity and security-related issues.
- Adhere to ITIL best practices in incident, problem, and service request management.
- Document issues, solutions, and workarounds in the knowledge base for future reference.
- Work collaboratively with other IT teams to escalate and resolve complex technical issues.
- Ensure compliance with company security policies and data protection guidelines.

Key Requirements:

- Minimum 2 years of experience in a similar IT support role.
- Fluency in Spanish (spoken and written) and strong communication skills in English.
- Hands-on experience with Active Directory, O365, and VPN troubleshooting.
- Familiarity with ITIL processes and best practices.
- Experience working in an international voice process environment.
- Ability to handle multiple tasks and prioritize issues effectively.
- Strong problem-solving skills and a customer-focused approach.

Preferred Qualifications:

- ITIL certification is a plus.
- Experience working in a multinational or global support team.

Apply now if you are a motivated IT professional with a passion for technical support and customer service
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