Service Desk L1 Engineer- NOC Team

6 days ago


Mumbai, Maharashtra, India Jetking Technologies Private Limited Full time

HIRING CANDIDATES LIVING IN MUMBAI ONLY.

IT IS NOT A REMOTE JOB, IT IS COMPLETELY A WORK FROM OFFICE JOB.

Job Title: L1 Service Desk Engineer - NOC Team
Company: Jetking Technologies Pvt Ltd
Location: Khar West, Mumbai
CTC: 26,000 per month

Roles & Responsibilities:
- Monitor network systems, servers, and applications for alerts.
- Provide L1 support for network, hardware, and software issues.
- Respond to service desk tickets, calls, and emails for troubleshooting.
- Escalate unresolved issues to higher-level support teams.
- Document incidents and resolutions for knowledge sharing.
- Conduct system health checks to ensure optimal performance.
- Maintain network configurations, backups, and security protocols.
- Support internal users and external clients remotely.
- Prepare MIS and reports for presentations if required.
Required Skills:
- Diploma/Bachelor's in IT, Computer Science, or related field.
- Basic knowledge of networking, Windows/Linux, and troubleshooting.
- Strong analytical and communication skills.
- Proficiency in MS Excel for reporting and data analysis.
- Ability to work in a 24x7 shift environment.
Preferred (But Not Mandatory):
- Experience with network monitoring tools (e.g., Nagios, Zabbix).
- Familiarity with ticketing systems (e.g., ServiceNow, Jira).
- Basic knowledge of network devices such as routers, switches, and firewalls.

. Skillset Required: IT service desk, IT helpdesk, NOC support, Network support

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