ServiceNow Architect

1 day ago

Bengaluru, India Brillio Full time

- Lead the end-to-end architecture and design of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, or other modules, with an emphasis on AI/ML integration. - Design and implement AI-powered workflows, including predictive intelligence, virtual agents, AIOps, and machine learning solutions within the ServiceNow ecosystem. - Collaborate with cross-functional teams to identify automation opportunities and optimize business processes using ServiceNow and AI. - Define and document ServiceNow architecture standards, patterns, and best practices aligned with enterprise IT strategies. - Provide technical leadership and mentoring to ServiceNow developers and platform engineers. - Lead complex platform upgrades, migrations, and custom integrations with other systems and tools (e.g., AI services from Azure, AWS, GCP). - Ensure compliance with data security, privacy, and governance policies, especially with AI-based implementations. - Evaluate and integrate GenAI capabilities (e.g., ServiceNow Now Assist, GenAI integrations) to enhance user experience and operational efficiency. - Stay updated on ServiceNow and AI/ML roadmap developments, and recommend new features, plugins, or capabilities that align with business goals. Required Skills and Qualifications: - Overall 15+ years of experience of IT consulting - 10+ years of experience in ServiceNow platform architecture, design, and development. - 3+ years of experience working with AI/ML technologies, including predictive analytics, natural language processing (NLP), chatbots, and/or GenAI tools. - Strong expertise in ServiceNow platform modules: ITSM, ITOM, CMDB, HRSD, CSM, or others. - Hands-on experience with ServiceNow Virtual Agent, Predictive Intelligence, Performance Analytics, and AI Search. - Proven experience integrating external AI platforms (Azure AI, AWS SageMaker, Google Vertex AI) with ServiceNow. - Proficient in JavaScript, REST/SOAP APIs, and ServiceNow scripting (client/server side). - Experience with cloud architecture and DevOps practices (CI/CD, automated testing). - Excellent communication, leadership, and stakeholder management skills. - ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) – at least one module. - Bachelor's or Master’s degree in Computer Science, Information Systems, or related field. Preferred Qualifications: - ServiceNow Certified Technical Architect (CTA) or Master Architect designation. - AI/ML certifications from major cloud providers (e.g., AWS Machine Learning, Azure AI Engineer Associate, etc.). - Experience with GenAI frameworks, LLMs, or ServiceNow’s Now Assist and AI Studio. - Knowledge of ITIL frameworks and experience implementing ITIL-compliant processes.

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