Telecalling Executive

2 weeks ago

Pune Nashik, India Impact Hr Km Solutions Full time
Job Description

The Telecalling Executive will be responsible for making outbound calls to potential or existing customers to generate leads, provide information, promote products/services, or schedule appointments. This role requires excellent verbal communication skills, a persuasive demeanor, and the ability to handle customer queries professionally. The ideal candidate will be target-oriented, customer-focused, and capable of representing our company positively over the phone.

Key Responsibilities:

- Outbound Calling:
- Make outbound calls to prospective and existing customers based on provided databases or lead lists.
- Introduce the company and its [products/services] clearly and concisely.
- Effectively communicate the value proposition and benefits of our offerings.
- Lead Generation & Qualification:
- Identify potential customer needs and qualify leads based on predefined criteria.
- Gather relevant customer information, ensuring accuracy for follow-up.
- Set up appointments for the sales team or provide necessary information for further engagement.
- Information Dissemination:
- Provide accurate and detailed information about products, services, promotions, and company policies.
- Address customer queries and concerns professionally and efficiently.
- Database Management:
- Maintain detailed and accurate records of all customer interactions, calls, and outcomes in the CRM system or designated software.
- Update customer information as required.
- Target Achievement:
- Strive to achieve daily, weekly, and monthly call volume and lead generation/appointment setting targets.
- Provide regular reports on call outcomes and progress.
- Feedback & Improvement:
- Gather customer feedback and insights to help improve products, services, and sales strategies.
- Participate in training sessions to enhance telecalling skills and product knowledge.
- Adherence to Scripts & Guidelines:
- Follow prescribed call scripts and communication guidelines while maintaining a natural and engaging conversation flow.
- Ensure compliance with all internal policies and external regulations related to telecalling and data privacy.

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