Duty Shift Officer

Job Description Responsibilities Understand the strategic objectives of the business and site, and provides operational inputs to be incorporated into the strategy and roadmap Provide inputs for the design of the operating model and the SOPs, to ensure operations processes are incorporated appropriately Review the site operations and suggest process improvement initiatives in collaboration with the Process Centre of Excellence Supervision and review Oversee the end-to-end operations of the site, ensure adherence to the operating model and SOPs Provide guidance to the team on managing exceptions and report major exceptions to the Site Security Head Periodically submit performance reports to the Site Security Head as per the established performance review guidelines Assist in conducting security awareness programs across sites Patrolling & Surveillance Conduct patrol of the premises using CCTV internally noting results in the daily occurrence log Oversee the Genetic system to continuously monitor data from CCTVs, sensors and other such automation equipment to deliver continuous surveillance Inspect to ensure that all critical alarms are working in a timely manner Assist in preventing unauthorized access/egress through Service Yards Man & Vehicle Access Control Continuously monitor the entry/exit points of the facility Oversee the Operations team of Access Control and ensure process adherence; Report deviations to Site head Oversee the issuing and deactivation of access cards for VIP visitors, first-time visitors, government officials via Kiosks, and other applicable systems Business Traffic Management Oversee the business traffic operations to ensure authorization checks of the trucks and other load carrying vehicles/ cargoes using tools including GPS tagging, RFID tagging Study the critical traffic blockages and suggest methods for improvement Oversee the operations of the Security officers to control traffic, ensuring adherence to established traffic rules Ensure gates are always manned and search/ inquiry is conducted as and when required Intelligence & Vigilance Management Identify source inside company premises and develop and maintain sources for financial crime intelligence & Information networking Develop and foster relationships with business units and functions to ensure awareness and to keep check on fraudulent practices. Develop and maintain sources in Union to get timely information related to union activity in organization or nearby area. Ensure proactive Intelligence Gathering to foil attempts/likelihoods of any crime or union activities. Maintain track register of gathered information. Act as the first responder to crises/ emergencies/ incidents as per plan; Manage exceptions Lead, or act as a team member of the QRT, as per guidelines Provide inputs to update the response plans basis key learnings from incidents Partner with the Site Security head to manage the operational interactions and performance assessment of the empaneled partners basis the guidelines; Cultivate strategic relationships with partners Partner with the Site Security Head and impart on the job training to the Site Team Foster an environment of learning, excellence, and innovation within the team Qualifications Educational Qualification: Bachelor's degree in Business Management/ Operations or relevant field Preferable to have Certifications including Certified Protection Professional (CPP) / Certified Fraud Examiners (CFE) / Transported Asset Protection Association (TAPA) certification / Physical Security Professional (PSP) / Certified Information Systems Security Professional (CISSP)/ Industrial Security professional certifications Experiences More than 6 years of work experience with minimum 4 years in a similar role - leading Security operations at a site/ work-unit for mid/large sized organizations Hands-on experience with designing and executing SOPs and operating model for Security Operations, such as Access Control, Patrolling and Surveillance, Traffic Management Rich experience managing large teams of Security guards, officers, and supervisors Well-rounded experience in Security systems, application, and equipment