▷ [04/10/2025] Relationship Officer
3 weeks ago
Job Description
This job is provided by apna.co Job Title: Relationship Officer LAP
Department: Sales
Reports To: Sales Manager
Location: Pithampur
Job Purpose
To acquire new customers and manage existing relationships for mortgage products such as home loans, loan against property (LAP), balance transfer, and top-up loans, ensuring sales targets are met while delivering a superior customer experience.
Key Responsibilities
- Customer Acquisition:
Identify potential customers through various channels (field visits, references, builder contacts, cold calls, walk-ins, etc.).
Explain mortgage products, eligibility, documentation requirements, and application process to prospective customers.
Conduct initial screening and financial assessment of clients.
- Sales and Target Achievement:
Achieve monthly and quarterly sales targets for mortgage products.
Cross-sell other financial products (insurance, personal loans, etc.) where applicable.
- Relationship Management:
Maintain healthy relationships with customers, builders, property consultants, and other stakeholders.
Provide end-to-end assistance to customers from sourcing to disbursement of loans.
- Documentation and Compliance:
Collect and verify all required documents from clients.
Ensure adherence to KYC norms, internal processes, and regulatory guidelines.
Coordinate with credit, operations, and legal teams for timely processing and disbursal.
- Market Intelligence:
Keep track of market trends, competitor offerings, and pricing strategies.
Provide feedback to product and business teams to refine offerings.
Key Skills And Competencies
- Strong interpersonal and communication skills
- Result-oriented with a customer-first mindset
- Knowledge of mortgage and retail lending products
- Basic understanding of financial documents and credit norms
- Negotiation and networking ability
- Self-motivated and target-driven
Educational & Experience Requirements
- Qualification: Graduate or Postgraduate in any stream (Finance/Commerce preferred)
- Experience: 13 years in mortgage/home loan sales or financial services (freshers with strong sales inclination can also be considered.
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