▷ [04/10/2025] Relationship Officer

3 weeks ago

Ujjain India The Muthoot Group Full time

Job Description

This job is provided by apna.co Job Title: Relationship Officer LAP

Department: Sales

Reports To: Sales Manager

Location: Pithampur

Job Purpose

To acquire new customers and manage existing relationships for mortgage products such as home loans, loan against property (LAP), balance transfer, and top-up loans, ensuring sales targets are met while delivering a superior customer experience.

Key Responsibilities

- Customer Acquisition:

Identify potential customers through various channels (field visits, references, builder contacts, cold calls, walk-ins, etc.).

Explain mortgage products, eligibility, documentation requirements, and application process to prospective customers.

Conduct initial screening and financial assessment of clients.

- Sales and Target Achievement:

Achieve monthly and quarterly sales targets for mortgage products.

Cross-sell other financial products (insurance, personal loans, etc.) where applicable.

- Relationship Management:

Maintain healthy relationships with customers, builders, property consultants, and other stakeholders.

Provide end-to-end assistance to customers from sourcing to disbursement of loans.

- Documentation and Compliance:

Collect and verify all required documents from clients.

Ensure adherence to KYC norms, internal processes, and regulatory guidelines.

Coordinate with credit, operations, and legal teams for timely processing and disbursal.

- Market Intelligence:

Keep track of market trends, competitor offerings, and pricing strategies.

Provide feedback to product and business teams to refine offerings.

Key Skills And Competencies

- Strong interpersonal and communication skills
- Result-oriented with a customer-first mindset
- Knowledge of mortgage and retail lending products
- Basic understanding of financial documents and credit norms
- Negotiation and networking ability
- Self-motivated and target-driven

Educational & Experience Requirements

- Qualification: Graduate or Postgraduate in any stream (Finance/Commerce preferred)
- Experience: 13 years in mortgage/home loan sales or financial services (freshers with strong sales inclination can also be considered.

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