
Urgent Search) Assistant Manager
1 day ago
Role & Responsibilities:
- Increase net additions and minimize involuntary disconnections.
- Reduce high ARPU disconnections to retain premium customers.
- Decrease billing-related trouble tickets (TTs) and reopen cases.
- Enhance agent-level productivity by improving resolution efficiency within 48 hours.
- Deliver high CSAT scores through effective issue resolution and engagement.
- Ensure reconciliation and timely payment of government and bulk accounts.
- Reduce waiver GART to optimize turnaround time and cost efficiency.
- Implement strategies to lower overall net churn and retain customers.
Must have:
- 6+ years experience in customer billing, retention, or dispute resolution.
- Strong analytical and problem-solving skills to improve billing processes.
- Ability to drive efficiency and optimize workflows.
- Excellent communication and negotiation skills.
- Proficiency in data analysis and reporting tools.
- Team management and stakeholder coordination experience.
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