Telecaller (22/08/2025)
2 weeks ago
Key Responsibilities:
- Inbound and Outbound Calls:
- Handle incoming calls, addressing customer inquiries, concerns, or requests for products/services.
- Make outbound calls to prospects, leads, or existing customers to promote products/services or gather feedback.
- Lead Generation & Sales:
- Generate leads through cold calling or follow-ups, converting potential customers into sales or prospects.
- Present products or services effectively and answer questions related to features, benefits, and pricing.
- Upsell or cross-sell products or services as per customer needs.
- Customer Support:
- Assist customers with troubleshooting, resolving issues, or providing information on products and services.
- Offer personalized support by understanding customer requirements and providing relevant solutions.
- Record Keeping & Reporting:
- Maintain accurate records of calls, interactions, and sales activity in CRM tools or other platforms.
- Provide feedback and regular reports on customer queries, sales performance, or product-related feedback to management.
- Customer Relationship Building:
- Build and maintain positive relationships with customers to ensure loyalty and repeat business.
- Follow-up with customers regularly to check on their needs or satisfaction levels.
- Compliance & Quality Assurance:
- Adhere to company guidelines, scripts, and processes during all customer interactions.
- Maintain professionalism and ensure ethical handling of customer information and transactions.
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