Content Specialist Coordinator

Job Description About KnowBe4 Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4. Please submit your resume in English. The Content Specialist Coordinator provides essential administrative support to the content specialists team, enabling them to focus on high-level strategic work. The ideal candidate is detail-oriented, has strong organizational skills, and can efficiently handle routine tasks such as coordinating team initiatives on learning events, creating training plans, providing basic content recommendations, and responding to straightforward inquiries in team communication channels. This role serves as the first line of support for internal teams and helps streamline operations for the content specialists department. Responsibilities - Provide administrative support to the content specialists team. Handle routine tasks and inquiries, utilize project management software, create slide decks, promote learning events, and effectively communicate in a team environment. - Create and maintain training plans based on established templates and guidelines provided by team members - Monitor and respond to inquiries in internal communication platforms, escalating complex issues to appropriate team members. - Assist with content recommendations for straight forward client needs using existing documentation and knowledge base resources - Support client onboarding processes by preparing standard materials and coordinating with content specialists for more complex requirements - Maintenance of internal documentation and drives, including the folders within the Team Drive, content templates, project plans, learning events calendars, attendance on learning events and actioning updates to internal documents - Perform basic market research and compile information on regional industry content trends for review by senior team members - Assist with monthly/ quarterly team tasks by following up with content specialists on monthly internal newsletters, updates to quarterly product collateral, and regional curricula - Coordinate scheduling for client-facing meetings with content specialists based on internal Sales and Customer Success communications in channels - Handle routine customer service inquiries via email and chat, following established protocols and escalation procedures - Support quality assurance processes by performing initial content reviews and flagging potential issues - Assist with translation coordination and content localization administrative tasks Requirements - Associate's degree or equivalent experience in business administration, communications, or related field - 3-5 years of administrative or customer service experience - Strong written and verbal communication skills - Proficiency with collaboration tools (Slack, Zoom, Salesforce, etc.) - Experience with basic project coordination - Familiarity with compliance training concepts (preferred but not required) - Experience with Gmail and Google Workspace - Experience with Smartsheets - Experience with MS Office Suite (Word, Excel, PowerPoint) - Experience with web browsers and basic software applications - Excellent organizational and time management skills - Strong attention to detail and accuracy - Ability to prioritize tasks and work independently - Customer service orientation - Basic analytical and problem-solving abilities - Adaptability and willingness to learn - Professional communication skills Our Fantastic Benefits We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits. Note: An applicant assessment and background check may be part of your hiring procedure. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation. No recruitment agencies, please.