Web Content Specialist

Job Description Join Vonage and help us innovate cloud communications for businesses worldwide Vonage is a global cloud communications leader that helps businesses accelerate their digital transformation through our fully programmable Unified Communications, Contact Center Applications, and Communications APIs. Our Marketing Mission: We are a highly creative, energetic and results-oriented organization that produces and delivers the content Vonage needs to entice, educate, engage with and sell to customers around the world. We connect with the external marketplace through all media including print, digital and social. Our team leverages deep industry, market and customer data into actionable insights and marketing strategies. We are creative and collaborative, striving to translate how Vonage's products and services can meet the needs of our current and future customers. SOUND INTERESTING CONTINUE READING BELOW. Why This Role Matters We're looking for a Web Content Specialist to play a key role in ensuring timely, accurate publishing of website content updates in alignment with brand and marketing requirements. This role is responsible for executing strategic web content updates, creating new pages within the CMS, and supporting web operations processes that maintain a consistent, high-quality user experience. The Web Content Specialist will collaborate closely with Marketing Web teams to ensure content is optimized, accessible, and aligned with business goals. This Role Is For You If You Have - Ability to manage multiple requests and meet deadlines in a fast-paced environment - Strong team player with a proactive, problem-solving mindset - 13 years of experience in web content management, digital publishing, or a related field - Hands-on experience with a CMS (e.g., Adobe Experience Manager, Sitecore, WordPress, or similar) - Strong attention to detail with a commitment to accuracy and quality - Understanding of web accessibility standards (WCAG) and brand consistency best practices - Familiarity with SEO principles and analytics tools a plus - Excellent written communication and proofreading skills If you're ready to take it to the next level and make a lasting impact on Vonage's digital presence, we want to hear from you Where You Will Work Location: India Note: Some working hours must overlap with Eastern Standard Time business day What You Will Do - Complete simple text and page updates using existing CMS templates and components - Execute content updates from approved change requests, ensuring accuracy and consistency Publish approved content in the CMS, applying correct formatting and styling based on guidelines - Upload and embed media assets (images, videos, PDFs) within pages and templates - Create new web pages leveraging approved components and templates - Coordinate with requesters to clarify requirements or corrections before publishing - Partner with SEO and analytics teams to implement optimizations for content performance - Support content migration, archiving, and cleanup initiatives as needed - Assist with QA testing, proofreading, and validation of content before publish and major releases - Help maintain accessibility, formatting, and brand standards across all published content - Collaborate with the Web Ops Content & DAM Specialist to ensure assets are tagged and optimized before publishing - Train internal stakeholders on CMS authoring basics and best practices when needed Required Skills What you will bring: - Ability to manage multiple requests and meet deadlines in a fast-paced environment - Strong team player with a proactive, problem-solving mindset - 13 years of experience in web content management, digital publishing, or a related field - Hands-on experience with a CMS (e.g., Adobe Experience Manager, Sitecore, WordPress, or similar) - Strong attention to detail, organizational skills, and a quality-first mindset - Understanding of web accessibility basics (e.g., alt text, media tagging, WCAG guidelines) - Understanding of brand consistency best practices - Familiarity with SEO principles and analytics tools a plus - Excellent communication and proofreading skills - Comfort working with cross-functional teams There's no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our Privacy Notice. Who We Are Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.