Call Center Trainer

Overview: *Please Note: - English language proficiency is required for this role. - This is a full-time, work from office role. - This requires a U.S. schedule - India Night shift. Work Location: This is a Work from Office position and location is Bangalore at: Block 12B, Pritech Park,3rd Floor, SEZ Survey No 51-64/4, Bellandur,Village. Bldg 9A Rd, Bengaluru –Karnataka 560103 Shift: Night Contact: Nirmala 911 301 5045 For over 50 years, Transworld Systems, Inc. has been a leader in providing business process outsourcing services, including accounts receivable management, customer relationship management, and back-office services to a diverse customer base. Our 60,000 clients benefit from our ability to help them address immediate business needs while fostering long-term growth throughout the customer lifecycle. The RCM Training Specialist is responsible for developing, coordinating, and delivering comprehensive training programs that support new hire onboarding, continual education, and process standardization for the Global Services Revenue Cycle teams. This role combines strong RCM operational knowledge with advanced facilitation skills to ensure new and existing staff perform effectively, consistently, and in compliance with client and company standards. Why should you consider TSI (part of TSI family of companies)? - Paid training - Team-oriented work environment - Growth opportunity - Generous Incentive opportunity - Comprehensive benefits package available: including medical insurance, paid time off and paid holidays - Transport facility (As per policy and shift) - Transportation provided - Working 5 days/week TSI Healthcare department specializes in revenue cycle management, offering tailored solutions for healthcare providers to address third-party insurance claims denials, manage underpayments, and optimize reimbursement processes. Responsibilities: - Facilitate New Employee Orientation (NEO) and New Hire Training (NHT) programs, covering company introduction, HR overview, culture integration, and foundational RCM education. - Conduct onboarding that includes compliance fundamentals, regulatory standards, system navigation, and workflow familiarization. - Deliver and coordinate interactive, instructor-led sessions focused on: - Effective communication and professionalism in a global environment. - Foundational RCM principles including billing, insurance follow-up, denials, and appeals. - Overview of tools, systems, and productivity expectations to prepare employees for live production. - Manage and track completion of Learning Management System (LMS) modules, instructor-led debriefs, and knowledge assessments during the onboarding phase. - Create, update, and maintain all training materials including manuals, SOPs, quick reference guides, and process flowcharts. - Collaborate with Operations, Quality, and HR teams to align training content with evolving business needs and performance trends. - Develop and deliver refresher and upskilling programs based on denial trends, QA outcomes, and payer or system updates. - Evaluate and track training effectiveness through assessments, feedback surveys, and post-training performance analysis. - Support multi-site coordination of training programs across India and the Philippines to ensure consistent standards and delivery quality. Qualifications: - Bachelor's Degree preferred - High school diploma or equivalent. - Minimum 5 years of experience in healthcare Revenue Cycle Management (insurance follow-up, denials, appeals, or patient accounting). - At least 2 years of experience conducting or facilitating training in an RCM or BPO environment. - Strong understanding of hospital (UB-04) and professional (CMS-1500) billing, payer rules, denial workflows, and compliance standards. - Hands-on experience with PFS systems, EHR platforms, and payer portals commonly used for billing, follow-up, and claim resolution. - Proven ability to create engaging training content and deliver dynamic virtual or in-person sessions. - Excellent verbal, written, and presentation skills. - Proficiency in Microsoft PowerPoint, Excel, and Word; knowledge of Canva or Visio, is an advantage. Physical requirements: - Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols - Frequently required to sit, stand, walk, talk, hear, bend and reach - Ability to reach with hands and arms - Occasionally lift and/or move up to 20lbs with or without accommodation - Ability to stand for long periods of time with or without accommodation - Ability to travel, if requested This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws INDJOBS